owayo custom sports USAReviews of owayo.com

Response from owayo custom sports USAJan 10, 2024

Update: We have replaced the shirts for you and hope that your order has now been successfully completed. We wish you lots of fun with the new shirts! Best wishes, owayo custom sports Dear customer, Thank you very much for your feedback. We have checked your case again and have been able to figure out what caused the problem. A rare error occurred in our system during the data transfer of the order. As a result, you were sent a control design and a roster list, which you approved for printing and which was then printed accordingly. We would ask you to check your control data (design and roster list) carefully in future, as these are crucial for production. However, as the original error lies with us, we would be happy to replace your jerseys including the missing text at our expense. We apologize for the inconvenience caused and hope that this is a satisfactory solution for you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Update: We have replaced the shirts for you and hope that your order has now been successfully completed. We wish you lots of fun with the new shirts! Best wishes, owayo custom sports As we have already replied to your team colleagues: Dear Adrien, Thank you very much for your feedback. We have checked your case again and have been able to figure out what caused the problem. A rare error occurred in our system during the data transfer of the order. As a result, you were sent a control design and a roster list, which you approved for printing and which was then printed accordingly. We would ask you to check your control data (design and roster list) carefully in future, as these are crucial for production. However, as the original error lies with us, we would be happy to replace your jerseys including the missing text at our expense. We apologize for the inconvenience caused and hope that this is a satisfactory solution for you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Update: We have replaced the shirts for you and hope that your order has now been successfully completed. We wish you lots of fun with the new shirts! Best wishes, owayo custom sports Dear customer, Thank you very much for your feedback. We have checked your case again and have been able to figure out what caused the problem. A rare error occurred in our system during the data transfer of the order. As a result, you were sent a control design and a roster list, which you approved for printing and which was then printed accordingly. We would ask you to check your control data (design and roster list) carefully in future, as these are crucial for production. However, as the original error lies with us, we would be happy to replace your jerseys including the missing text at our expense. We apologize for the inconvenience caused and hope that this is a satisfactory solution for you. Yours sincerely, owayo custom sports

Response from owayo custom sports USAJan 16, 2024

Dear customer, Thank you for your feedback. We apologize for the delay in responding - it took us a while to be able to match your feedback to an order. You ordered two shirts, but only provided a name for one shirt. We now understand that you wanted the name on both shirts, but unfortunately the order was not placed that way. As you have chosen the Speed Designcheck option, you will receive an order overview with a list of texts to be printed while the order goes straight into production. However, you should contact us immediately if anything is missing/noticeable so that we can pull it out of production if necessary. Unfortunately, our printing process does not allow for printing retrospectively, otherwise we would do this. We generally recommend the design check option, where you will be sent a 360° view of the design and a list of tes for approval. As we always want to accommodate our customers, even if we have simply produced exactly what you ordered, we have offered you 20% off a repeat order. We wish you all the best. Best regards, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Dear Will, Thank you for your feedback. We are sorry that you are dissatisfied with our customer service, which is why you have consequently not ordered from us. In the quoted text, our customer service representative had once again responded to your request to remove our manufacturer logos from the jerseys. Please try to understand that, as a brand manufacturer, we are very proud of the cuts and designs we have developed and would therefore also like to be present on the shirts with small manufacturer logos. She has offered to adapt the colors of the logo to your design. You did not want that, you wanted it removed. She then pointed out our company philosophy to you again. The hint that you don't have to order from us is of course superfluous. We will ask our employee to adopt a more patient and respectful tone. All the best for the future, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Dear Frans, Thank you so much for the nice feedback. We`re glad you like the shirts! Kind regards, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Dear Terrence, Thank you so much for the stunning feedback! We are pleased that you had such a positive experience with us. Kind regards, owayo custom sports

Response from owayo custom sports USAJan 10, 2024

Dear Chris, Thank you for your review. We are pleased that you were satisfied with our service in the end. Best regards, owayo custom sports