Overstock.comReviews of overstock.com

Verkoop gaat voor op gezondheid tijdens lockdown? Shame on you overstock!!! Denk aan jullie personeel en klanten.

We had an issue with 2 sets of faucets recently purchased. Both handles said "Cold" on each set. I called customer service and they were courteous and helpful. They said someone would get back to me in 2 days and they did. They contacted the manufacturer and within a few days, we had replacement handles for both sets. Fantastic service. We are very happy.

We used to be a happy customer with Overstock.com. We have had some scary returns when an air filter blew our circuit board of our fusebox causing almost a fire! We call them and it was returned without any trouble. NO TROUBLE. Today they sent me the wrong sheets, it was THEIR FAULT. The shipping packaging was a mylar (plastic mailer, the supervisor didn't understand this terminology) that had been vacuumed packed to the point I had to destroy it in opening the package, there was no way to preserve the bag. They now are ARGUING each point by sending me the WRONG sheets because they were "out" of the sheets that normally we used to get from them. Now there is a restocking fee because of "Buyers" remorse (!) on a set of SHEETS that were substituted BY THEIR COMPUTER instead of the sheets we had gotten before. Buyer substitution is NOT cool on online orders. Worse was the quality of the sheets not even being the same style or the same "deep pockets" needed for our adjustable bed. Neither the customer service person nor the supervisor could "understand" why was I upset I would have to PAY to have my item returned, that I would have to "just deal" with the fact that the same sheets weren't available. I asked for a supervisor, who wanted me to know what a 'great customer service representative' "X" is/was, and how it was MY FAULT that I couldn't get the same sheets I ordered before by clicking through, (buyers remorse, remember?) so therefore they were "doing me a favor" in waving the 'return fees" using my packaging because the packaging they sent had to be destroyed in opening to even get to the item. As it is, AGAIN it is MY fault, I will have to use another box from another company, (which had to be emptied from my own stuff) in order to ship it back to them with a substituted ITEM their computers decided upon. REALLY? It's bad enough that I feel horrible, I will have to dredge myself out of bed to get this handled and drive over 12 miles away to get it to our local UPS shop. Of course, if I was willing the $25 dollars to be an "O" member, they would wave the return fees.....OMG, not a good customer service. This is as horrible of customer service as you could ask for. When they change a policy (any company) it would be nice to be informed rather that this mess. Just avoid. I used to like this company and gave them HIGH praises prior, now, I do not recommend them period. YOU shouldn't have to pay an additional $25.00 to be treated decently, rather than be told it is YOUR fault because they don't have a way to send you the right item from an item click through that THEIR computer made these changes! According to them: Buyer's Remorse. No, bad customer service.

We purchased two small rugs for out entrance way and when received the color was not even close to what we saw on line. In trying to return the items we looked at the charge for the shipping label that was about half of the total purchase price of our rugs. Overstock would NOT accommodate our reasonable request; therefore PLEASE AVOID ANY ATTEMPT TO USE OVERSTOCK for any purchases you may be contemplating....use AMAZON instead,

price on chair was great online less than $170 ordered it. delivered promptly. went to print receipt....no record of receiving one, none of their emails shows purchase price. went online to overstock to print - you cant find a receipt for your order on their website. checked my charge card, was charged $241.92. same item priced for $186.19 right now on their website. customer service talks in circles, oooh you can return it you pay shipping. i had to put it together and dispose of the boxing so not an option. BEWARE, if you order something, check the total and CANCEL immediately if they inflate the price AFTER you click order. i'm never shopping there again.

be aware of return policy. I purchased a rug from Overstock. When it arrived the color looked different than the photo on their web site. When I contacted them to schedule a return they told me that I would have to pay a $200 fee. Overstock does not have stores. Their entire business is on line. Most on line only merchants don't charge for returns and have better customer service (see Article). Also, Overstock's prices are not the lowest. When you see something on Overstock that you like google the name of the item and you are likely to find it cheaper with another merchant. I won't order anything from them again.

I am opening a boutique for women and ordered carpets from Overstock...returned two for a different color but the same carpet overall, was issued a store credit. Received one carpet and the other three weeks later plus another one out of the blue in delivery. They are a mess and "chat" or email is the only customer service available to contact. After store credit is used up I will not be returning. I had to purchase their $21 store customer card to avoid shipping costs to return the first set of rugs! Cannot recommend this website for shopping. Two stars for their selections only but perhaps not worth the chance.

Bought a rug and it didnt look like the picture at all. Charged me 58 dollars to return it. Very misleasing return policy. Terrible customer service. Should have stuck with amazon. Will never buy or recommend overstock.