Overstock.comReviews of overstock.com

Will never deal with them again. I purchased a $49 mixer through Walmart which only showed it as a Walmart item subject to a free return, but when the item arrived, I tried to initiate a return through Walmart and the system didn't let me. Turns out it's an overstock item (marketplace seller) and ships through Overstock, so after that it took me a long time to get hold of someone through their chat with constant long wait just to tell me that someone will get back to me. After they did, I was told that they will be deducting nearly a $10 return fee from my order upon the arrival and they also finally provided me with a shipping label. Then when I complained saying that there was NO indication that the return shipping was not free, Overstock did not even address this fact and went further to tell me that they were supposed to have deducted $20 return fee, BUT I guess I am so lucky and blessed that they are being nice about it only charging me $10! That's pretty much what it sounded like as if they are doing me a favor themselves. Anyways, luckily for me, I took a screenshot of the previous return policy at the time of my purchase because they quickly ended up modifying their return policy on Walmart changing it to an overstock item and updating their seller return requirement, which now isn't free. This company is VERY misleading and even after proving to them that they are misleading the customers, they obviously do not care...nor do I and that is why I will be contacting my bank for a refund of that deducted return shipping when the item arrives back to them and never again will I make a purchase with Overstock....first and last 'satisfying' experience. I see how a nearly 1 star rating amount the 500+ reviews say a lot about their customer service.

I have made several purchases through Overstock, initially happily and without issue. Then, in early March, I tried to use it's price match, so I could be loyal to Overstock and purchase from it, knowing the price was higher than the other retailer. They refused to price match or cancel the order, even though I requested cancellation within 2 hours of the order (and it did not ship until 2 days later). It was like I had to jump through hoops to get this issue addressed. In the meantime, I had purchased 3 other expensive and large items. All 3 came damaged. On one, I requested a full replacement item. Another I requested a replacement part. The third I requested a refund. On the first, the replacement item came damaged a couple of weeks later, so I had to request a refund and return the large item. On the second (the one I requested a replacement part), after waiting 10 days and having not received a response, I then requested a return. Even though the item was a large dresser and came damaged (I sent proof), I had to go through the trouble of getting a box large enough to return the item. The item was picked up 10 days ago and I'm still waiting for my refund. The third item was refunded without issue, I'm merely putting it in this review because it was one of 3 items (4 if you count the replacement coming damaged too) in a row that came damaged from Overstock. Unlike other retailers, I had to jump through hoops to get refunds on two of the 3 products. I will never shop with Overstock again. A loyal customer no more based on the significant mistreatment by this retailer.

I placed and paid for an order at the beginning of March. To date I have not received any confirmation of any type from Overstock. I tried calling, there is no one there accepting calls, but they will accept orders! Today, when trying to track the delivery again, (with the order number I was able to get from Rakuten), I was told that the order was "dropped off at USPS on a pallet and it hasn't been logged in yet", then the conversation was quickly ended. What exactly does that mean? When do I expect to receive my order, when do I expect to get a confirmation of the order from Overstock. They could care less and when a company is so big, that they don't care about or take care of EVERY customer, they no longer deserve your hard earned money! There are a lot of other hungrier companies...

I realize that many sellers are overwhelmed with orders for shipping. Deception is not an acceptable response to delays in getting packages in the mail. I received not 1 but 2 notices that my package was shipped. When I run the tracking number UPS says the package hasn't arrived at their facility yet. It's been 8 days since the label was created and generated the first false notice that my order had shipped. Second notice that my package was on its way arrived this morning - and nothing has changed according to UPS. I trust UPS a whole lot more than I trust Overstock at this point. Since we are waiting for elastic for masks, a high demand item, I suspect that Overstock's deception goes beyond false claims that they've shipped. They probably sold a product that wasn't in stock rather than admitting they were waiting for a supplier. Bad plan.

Recently I ordered a pair of women's sandals ( $70 price).The shoes arrived in a terrible, unwearable condition! When I first opened the box, a horrible musty odor filled the whole room. The shoes were covered with a thick layer of dirt, mud and mold. There were some big letters written in black marker on the insoles... Honestly, I was disgusted to even touch those shoes! Overstock refused to help with the return. What a frustrating, shocking experience! SHAME ON THE COMPANY! NEVER AGAIN! I agree with the other reviews - Overstock used to be a nice company, but now they don't even deserve a zero star review! Stay away from them!

Sold me 100% fraudulent goods and would not accept a return despite clear proof. The packaging did not even have trademark symbol for the brand name. I provided evidence including comparison pictures of the authentic product.

I only gave them one star because I could not give them zero. I placed a order and two hours later I realized that it was not the product I was wanting. (That was my bad for not reading what all it included, from the picture it looked to be what I wanted) TWO HOURS later I cancelled the order. Then, two days later I received an email stating the product had still been shipped. They shipped it even though I requested the order to be cancelled, and then charged me a $30 return fee. This is their way of still trying to make some money even after I did not want the product any more. They communicated with me the whole time through text message and when I asked for someone to give me a call they said there is not a way to speak to anyone. I searched the web and finally found a number that worked. The representative kept saying something about getting their customers orders out in a timely manner, and when I asked why would they "rush" to send an order out that has been cancelled, all she could do was keep repeating herself. DO NOT BUY from them. The customer service sucks and they're goal is greed. I hope that $30 is worth loosing a customer that had planned on spending lots of money with them.

We kochten er een zetel van 1500 euro in de overstock. Na drie maanden is die voor het containerpark. Volledig doorzeten, stof komt volledig los terwijl we deze zetel vaak hebben behandeld met het product die we in de winkel kochten. Het antwoord van overstock: eigen slijtage. tip: zet je op andere plaatsen in de zetel. Wat een waardeloze kwaliteit. Overstock heeft mooie producten maar heel erg slecht van kwaliteit. Schandalig. jammer dat je geen 0 sterren kan geven.