Overstock.comReviews of overstock.com

Een tuinset online besteld. Bij levering blijken 3 van de 8 stoelen beschadigd te zijn. Eerst was er van omruiling geen sprake. Ze gingen me staalwol en een spuitbus verf opsturen zodat ik dit zelf kan repareren en een tegoedbon van 25€. Toen duidelijk werd dat ik dit weigerde toch een omruiling en wat bleek opnieuw 3 beschadigde stoelen die bovendien vies en vol stof waren. Opnieuw dus omruiling gevraagd en ook een financiële tegemoetkoming. Ze antwoorden nu steeds later en later op vragen. Na tijdje toch een omruiling maar pas over 6 weken. De vraag tot tegemoetkoming wordt eerst genegeerd en daarna afgewezen. Tot ... ik test aankoop inschakelde: nog dezelfde dag was een tegemoetkoming mogelijk en zelfs niet in de vorm van een tegoedbon maar op de rekening. Nu hopen dat ik midden juli eindelijk alle stoelen zal hebben.

Never received email with tracking information. Paid almost $35 for shipping and never told package is sent with multiple carriers. Overstock account indicated it was shipped with UPS and website said delivered to an unknown location on March 29th but account still shows In Transit in one place & estimated delivery June 2nd in another which has already passed. Spoke with several agents for updates and a case # was opened; was supposed to receive email from their International department on the same day, 7 days later still no package and no response from anyone. Last agent I spoke with was rude and not helpful at all leading me to file a complaint which still has not been addressed. They say they have a dedicated team just for us and their International Customer Care team can be reached by utilizing one of the contact options. Clicking the link just takes you in circles. You cannot actually speak with someone in the International Department but yet they say they are available 24/7 but response time 3-5 days??? Overstock.com is highly unprofessional and not only was this was my first purchase with them, it is my last. Worst company I have had the displeasure of dealing with and this should not happen during the best of times but especially during a pandemic.

Eens ze u bij uw lurven hebben laten ze jou volledig in de steek.Bij de levering waren ze met twee man en wilden het zwaar tafelblad géén 10 meter verder op de begane grond neerzetten!Géén communicatie mogelijk met dit bedrijf.Loungeset laat al 6 weken op zich wachten en na betaling op voorhand van 6500 euro!!Operatoren op 078 nummer zijn niet op de hoogte en sturen u met een kluitje in het riet.NOOIT MEER!!!

If I could give this business no stars I would! You can’t reach anyone in customer service! They won’t remediate an order they messed up! Do not order from this business! They conveniently remove their phone number so you can’t talk to a live person and they are using Covid-19 as an excuse!

GEWELDIGE WINKEL !! U KRIJGT ELKE KEER EEN NIEUW NUMMER GESTART OP 30445 ZONDER ANTWOORD 😎

So I spent a good hour searching for that perfect lounge chair at a great price. I found one on sale and there seemed to be a lot in stock. I got a confirmation email it was being processed and would be delivered within a week's time. Then, 3 days later they canceled my order, (after having charged by credit card) saying they were sold out of the item. There was no way to talk to a live person, supposedly due to COVID-19. Really? Now, only chat or email is available. I tried chatting with 3 different reps, and I kept getting short template type answers to my problem. Most of the time, it seemed they weren't even reading what I wrote. The worst part is, the chair I had ordered was still available online as part of a set of 4. They could have offered to pull one from a set, but, they did not want to fix the problem or offer any solution. All around, they showed a total lack of regard or concern toward me as a customer, and I will NEVER shop there again. I don't like having my time wasted and being given the runaround. Such a truly frustrating experience. Reminded me of experiences I've had while living in third world countries.

NEGATIVE 100 STARS POOR COMMUNICATION POOR SERVICE

1st I love the quality but I am very upset to learn how over priced this bed is. Most furniture stores in my town actually sell this bed for about $900. Also the description doesn’t state this bed has studs in the headboards. Therefore I was upset again because I was not expecting a blinged out bed! All the beds like this one has that in the descriptions. I am also upset because overstock doesn’t have a decent delivery/return policy. They will not bring the furniture in the home nor set it up. That should be changed especially because this was almost $2000 spent. I could of got a mattress and box spring for that price included else where. Also if you plan on returning good luck since the return policy makes it impossible. When I called customer service before buying I spoke to a guy on the phone and I asked him how can I return any of the items if we’re not allowed to open the boxes he basically told me not to open the boxes.SMH I really took a chance with this company. I’m giving this 3 stars only because it came in reasonable conditions and it was easy to communicate during this whole delivery process. I do not plan on buying again from overstock. Also it’s been months after I tried posting this same review on the site and it was never posted🙄🙄