Overstock.comReviews of overstock.com

Ondermaatse klantenservice. Dubieus prijzenbeleid. Prijs kan ineens met 50% zakken, dus advies: koop zeker niets wat niet is afgeprijsd, en zelfs dan best prijs vergelijken met andere bedrijven ! De eerste en ook laatste keer dat ik er iets kocht, en ik zal het afraden in mijn kennissenkring.

I just wanted to tell you how awful I think the business practices of this company are. The situation, I ordered a outdoor patio set on May 26 for almost $2000. The money is charged to my credit card May 28 which happened to be my ending period. I follow up after 10 days of the order saying processed and they say all is good and should be shipped by day 14. I look at my account on Day 14 (yesterday) and it says cancelled but I was never advised of that. I chat with the company and they say it is out of stock. Now it has been over 2 weeks and everything is out of stock everywhere and I have to wait 3-5 business days to get money back. I also do not understand how you can take my money when you did not have the product and now I am out of luck because everywhere is. Seems like a BBB issue- take money and hold it for weeks when you don't even have the product in stock. ☹

I ordered a full bedroom set from ovestock. Still waiting, then I'm told by email that they don't think they will be able to ship the order. I already have the chest of drawers, what do I do with that item? There is no customer service phone number. Every company has its day and Overstock's day has passed. It's not worth the hasel to order anything from this company. Oh by the way they have an out of control advertising program, I had to unscribe to stop sales pitches. They never stop sending sales pitches. maybe they should move those sales people to delivery of the prodacts.

Do I have to give one star???? I wouldn't even bother ordering from the quack of a company. Our order was delayed for shipping numerous times. The day they finally were supposed to deliver, I got a call the morning of saying they had to cancel the entire routed due to mechanical problems with the shipping truck. If a multi million dollar company can't do any better than this... BYE! Now with this STUPID COVID crap... you can't even get anyone on the phone to talk to. This company should be one of the ones' that do not recover from this garbage perpetrated on the American consumer. ORDER AT YOUR OWN RISK. Read the other reviews before deciding.

Originally I wrote the message below that starts out They are impossible to work with... Since writing the message I was finally able to email someone who got right back to me and had a new item shipped to me. I have received that item and am very satisfied. It is unfortunate that I had to go through so much frustration to get it done!!! They are impossible to work with when you have problems. I was to receive my order on June1. On June 4 I was able to speak with someone and they told me to give it more time because Covid has delayed things by a day or two. So I waited til Monday the 8th of June and still no package. They told me to contact UPS so I went to the UPS distribution center and they informed me that the package was lost and that Overstock had to request the search. I could not. This is where I got very frustrated because I could not get in touch with anyone. All the overstock site and phone numbers would give me was the virtual assistants. The options did not fit my problem. So I got no Where and still do not have my order and UPS will not do anything til overstock contacts them.

Everything I’ve ever ordered from them comes with a musty smell like it was sitting around in someone’s moldy basement. Plus returning the items are not worth it when they only refund you about 25% of your money. It’s cheaper to just haul the item out to the trash.

I ordered a couch more than four weeks ago, the tracking link does not work and there is no way to speak to a human to find out when/if it will be delivered. The chat and text options just refer me back to the broken tracking link. I have used them often and never had an experience like this.

Shipment has been delayed three times already and counting. They call you to reschedule over the phone with a recording straight from a horror movie and none of the options they tell you to press actually work. Why am I asked to set a delivery day and time when it is never followed? I would rather they give me an estimate on the closest possible delivery. There is no perceivable way to get in touch with a customer service representative. This better be the goddamn comfiest couch I've ever sat on. I'll never shop Overstock again.