Overstock.comReviews of overstock.com

This particular experience has permanently damaged my customer experience with Overstock & I urge you not to purchase from this vendor: 2xHome. If I could give negative stars, I would. I purchased molded plastic Eiffel chairs from a 3rd party vendor on Overstock, which I highly suggest you never do, as if there is a problem, you are on your own. I purchased August 11th, 2020, received an email on the 13th saying it had shipped & would be delivered by Monday 8/17 by 9 pm . . . came & went, then a notice stated Tuesday by 9 pm . . . came & went. On Wednesday, after multiple calls to Overstock, I was told shipment was pending. The long & the short of it is, I had to go out & buy other chairs, which Overstock supervisors were aware I was going to do as of Tuesday if I did not receive the shipment that day. They sent 2 emails on my behalf, finally, to the vendor the following week, outlining the problem & request for a refund. Never heard from the vendor & they shipped it despite the requests for a refund. The supervisor I spoke to initially, sent me the email they said was sent to me by the vendor & as we spoke, I emailed the vendor, again, never heard from them. I saw it was due to be delivered that day still, so I called again & was heavily disuaded in my request to speak to another supervisor, according to the agent, the supervisor said there was no reason for me to speak to her. When I finally did get her on the line, the 12th person I spoke to regarding this issue, I told her I was refusing shipment & she agreed saying that once I did, a refund would be processed. I called FedEx & did just that & both Overstock & the vendor continued to try & charge me for the long overdue chairs that were refused for delivery & never received. The moral here & a strong word of advice to Overstock, is if you support 3rd party vendors on YOUR website & take MY payment, you have to take some responsibility to assist YOUR clients in resolving YOUR vendor issues. This was highly irresponsible as a long standing business & Overstock just lost a long standing customer because it.

Don’t ever order from this piece of sh** company! I placed an order a week ago and still haven’t received it. I received tracking info that was never updated. They won’t cancel my order and my order is still sitting in that damn warehouse. This is totally unacceptable!

I purchased a large area rug from Overstock and bought the warranty with it. After the rug was destroyed from a plumbing leak, Guardsman, their warranty company refused to cover it. They don't cover it it's an act of God, like a real flood, and they don't pay if it's a plumbing leak. They only cover if you damage the rug from a spill!? How crazy. The rug is destroyed and whether it is or isn't an act of God you are not covered. Period. Everyone who has reviewed Guardsman has never been paid. Overstock is bad because they associate with a company, who they share profits with, who never pays a claim. I'm not shopping there anymore. It's a huge ripoff.

Googled Murphy beds for our place at the beach for extra bed because the place is small. Click on a link that has 1400, something and when it pops up it says 1600 something. Just scummy.... bait and switch.

Bestel nooit bij dit bedrijf! Helaas ben ik er ook ingetrapt. Bestellen via de chat is zo gebeurd, daarna heb ik 1 kussen ontvangen van de 4 maar mijn vraag in het dossier wordt niet opgepakt. Telefoon is niet bereikbaar en chat wordt niet beantwoord als het over een klacht gaat.

Ordered makeup table from them. Arrived very poorly packaged, half of the parts missing, almost all present parts chipped, mirror broken.

If i could give them a 0 that is what they would get. I returned items they sent because it was slightly damaged. Because items were heavy i hurried up and printed a return label and picked the wrong return reason but i immediately talked to customer service about it. Now they are charging me 200 return fee . They are a scam

Wat een slechte service!! Meubel werd bij bezorging nog net niet in de tuin neergelegd!! Het werd omdat ik het met klem vroeg en regende binnengebracht. Werd niet in elkaar gezet, uitgepakt oid. De heren waren zo weer vertrokken. Eens maar nooit weer dit bedrijf.