Overstock.comReviews of overstock.com

J'ai commandé une table de jardin avec les chaises le 9 avril et je les ai reçues dans un délai correct. La table présente un défaut, j'ai ouvert un dossier mais à ce jour le service après vente ne m'a même pas encore répondu...

They claimed a package was delivered, when it wasn't. There was no way to track it, or find out where or who it was actually delivered to. It certainly wasn't me. They blame the customer for their terrible service.

Ordered two items on the same day. One was delivered to my home and the other went to a UPS site where it seems to be lost. Still waiting. Meanwhile, I ordered two “rustic” tables. They look like they were made from scrap lumber and came with nailed pieces dislodged. It is costing over $70 to have them returned. They do not stand by their items, even when damaged. Never again.

I canceled an order the day aft I ordered as told wasn't in stock, they would let me know when they get it. Rec'd confirmation order canceled. Three weeks later I rec'd this canceled order, was never charged for it, could have just kept it. However, I did the right thing, called and explained what they did, and please have UPS pick it up. The lady giggled, saying it wasn't possible I got the order, arguing with me that I had it. Then I said, so you're telling me to keep it even tho I was never charged. Wow, did she change her tune and had UPS pick up from my porch the next day. Again on my recent order, its been delayed. Overstock states they cost less and deliver faster BUT thats not true. Amazon and Walmart are less expensive and have 2 day free delivery. AND THEIR ORDERS COME IN 2 DAYS!!! IM DONE WITH OVERSTOCK.

I am really upset because I have not recieved one of my orders. Its a sofa. I ordered it 2 months ago. Nothing has arrived and its past the delivery date.

I ordered a rug from Overstock. Delivery took longer than it should have. When it arrived, the colors were not as advertised and no where near the pictures. The return charge was for ridiculously high shipping. They misrepresented the product and then made the customer pay for return shipping. Bad company. Stay away from this deceitful internet marketing company.

I agree that there customer service is very shady and I just don't trust the company at all. On 3 different occassions I was told that I needed to purchase an item first and then a "coupon" would be applied to get money back. No one that is legit does this and when I spoke to another service person they said the opposite. You think you're saving money but in the long run you will end up with a big hassel and spending more shipping your item back.

Check the return policy !!!!!! After being hit with a huge return shipping cost, I will never use Overstock again. We ordered a 5’x8’ area rug from Overstock for around $140. It was shipped quickly, and was accurately described in the online listing. Unfortunately we did not like the color and initiated a return. The process was simple enough but the return shipping was extremely high … $47! I think they’re trying to recover the ‘free’ shipping of the item to us as well as the the return freight. Our bad that we didn’t check their return policy, which having done that now I see they could have charged even more! I could have handled the return shipping myself with UPS directly, but they had several warnings about how that could go wrong … take long, not be received, etc. … and didn’t want to take that chance. Having read so many bad reviews on this site about their terrible customer service, I think I made the right decision.