Overstock.comReviews of overstock.com

I ordered a mattress from them. They initially said it would be delivered on the Thursday so I took the day off work. The day before they changed it to the Friday, so I changed my day off. Then they changed it back to Thursday so I again changed my day off. I spent all day Thursday waiting for it and it didn't arrive. I contacted them after the 7pm deadline and they said they couldn't reschedule it though they could have UPS reroute it to their depot. When I questioned that, they changed their mind and said they would reschedule it for Monday as I was going to be gone for the weekend from Friday noon. On the Friday morning I got an email stating it would be delivered that day instead. I left at 2pm and it hadn't been delivered but the tracking later said they had tried to deliver it at 6.59pm. They then said it would be delivered on Monday. Monday has come and gone and it's still not here. I am done with them. I have never experienced such bad customer service and support. I cancelled my order and requested a full refund and will take my business elsewhere. Never again will I deal with Overstock.com. Pretty sure UPS are partly to blame for the whole mess as well.

On 4/8/2021 I ordered an IGLOO 5.5 cf refrigerator. They delivered an RCA 5.5 cf refrigerator. So o 4/15/2021 I returned it and they were supposed to ship an IGLOO 5.5 cf refrigerator but they shipped another RCA refrigerator. So I requested another return. There was a delay in pickup by UPS and it was not returned until 5/25/2021 and I received confirmation on 5/27/2021.However, I did not receive credit for the second return because they put the return on my first order. So I received constant phone calls from Comenity bank and my credit score was severely damaged because I was not going to make payments for a refrigerator I did not have. Ultimately, on 8/30/2021 I was able to convince Overstock that I had returned both refrigerators. But now I have almost $200 in interest and late fees charged by their credit card company Comenity. I talked to Comenity and they were willing to credit me $15. Not cool and now my credit score has been permanently damaged due to Overstock's incompetence. I updated from one star to two stars because after nearly 6 months I finally received a credit for the late fees for the refrigerator I never kept. I now owe $2 for minimum interest. Fine... I will pay it.

I order a lot from Amazon and from now on I much prefer the quality of furniture on overstock. I do not need “two day” delivery for furniture, so if you don’t mind waiting a reasonable amount of time - typically about a week the quality is far superior then what you find on Amazon. They also offer a great rewards program, once you order items you can leave reviews on them for discounts off things you buy in the future (doesn’t matter if it’s a negative or positive review you get the future discount regardless). I have never had an issue with buying, customer service etc and I’ve ordered about 5 times now. Thought I would leave a reviews on my experience since it seems like only negative people take the time to come here and I just don’t feel like it’s an honest representation of the company as a whole.

First of all they had a Labor Day sale, so I ordered 4 lounge chairs for my pool. Today is 9/10 I ordered chairs on 9/2. 2 was promised by 9/6 and it arrived on time the other promised 9/9 and it hasn't even left the facility. Now Overstock is telling me its not even in stock and they can't offer a replacement so I asked them to refund me and I been closed out of chat 4 times today! All they keep saying is we are reaching out to the supplier. Forget the supplier and cancel my chairs! You all don't even know what you are talking about and I already ordered a replacement from Amazon. I am very upset that I wasn't even getting rude I just want to cancel my order and be done with this. All I can say is I will NEVER order from them ever again. First and last time.

ordered many time from them and 50% of the time we had major issues.. damages, delays, freight companies not replying or delivering.. contacted many times, most of the reps cant help or dont understand. goods on some were defectives. they wont work with you.. and customer service stinks. Wayfair is amazing compared to them!

I wanted to buy a kitchen shelf rack. I picked the one, tried to pay and got a password demand. No way to just pay without having a password. I tried for a password reset. When it came, it buzzed me directly into paying without a reset, only the item was gone from the basket! I tried the process over again, and again, the item was gone when the reset kicked in. There was no way to buy it! I tried to complain to customer service and got a notice that I had to sign up for a 9.00 program in order to complain!!! In---credible.

On a attendu 5 mois pour être livré, à la fin on reçoit un meuble cassé. Et ca fait 2 semaine que je demande un retour ils ne répondent même plus. À ÉVITER

What a horrible website. I tried for almost 2 hours to order something. Nothing works. I've tried several payment methods. The site crashes.