Overstock.comReviews of overstock.com

BEWARE!!!! Terrible on line shopping experience. Terrible policies that do not protect you the consumer. I will never shop with this company again.

I bought something and tried to use a coupon. When I checked out, I was told it had expired, clearly not the case. I tried calling customer service but no one ever answered, no matter when I called. That was my second order with this company. I have since viewed several items they have, but I will never buy from them again. I will go elsewhere. To me, they are just scammers.

They will not cancel order and over charge to return merchandise.

Poor customer service. Trying to cancel an order that has not shipped is impossible! It won't ship for 6 to 12 days, but they can't cancel it???? I have to pay for return shipping as well. I also had my old email on file and they had 2 accounts for me. I tried to update my email and was told they could not do that on the other account. I do not recommend.

WARNING ABOUT RETURNS I ordered a brand name set of sheets and 2 extra pillowcases. I received some unlabeled set and cases that were really poor quality. I immediately went to the website to return and although the original order all came in one package they would not let me return in one package. They charged $16.42 to return 2 pillowcases and $21.41 to return a set of sheets. Outrageous amounts! When I called they said they could not issue a shipping refund since the items were refunded already and kept repeating that mantra, totally unhelpful!

I received a 6 foot rack. After talking to customer service for 20 minutes they refused to transfer me to a manager. They haggled with me over the refund of the difference. I asked for half of what I paid since I received half of the length I ordered. They offered five dollars credit. I also asked for another 6 foot rack to make up the difference. They also would not do this. And again I asked to speak with a manager several times. Finally they offered to allow to speak to a manager, but the manager is going to be calling me back now. I will never order anything from this company again and I suggest you all do the same.

They said they'll charge me $20 to return, even though I submitted a cancellation minutes after! It's 2023 and you guys are charging for returns!? This doesn't cost more than $8 to return back FYI!

On January 20, 2023, I order the Honolulu Outdoor 4-pc cushioned wicker set in grey. The Overstock website shows the set with teal cushions. The video for the grey set says "Teal" cushions. My husband assembled the set when it arrived and it had grey cushions. I contacted customer support twice, and one month later, their unacceptable response was: --- "Customer purchased set with grey cushions, set with teal cushions is not available". If you would like to return the item, there will be a label cost of $159.48 that will be deducted to from the full refund amount. --- Unbelievable! I order the set advertised on their website (and it's still there in TEAL), they send me the wrong cushions, and after one month, they tell me it's not available and I have to pay $159.48 if I want to return it. I have ordered from them in the past but NEVER will again.