Overstock.comReviews of overstock.com

They bought bed bath and beyond and claim they accept their gift cards in the checkout but claim the 200 dollars of gift card credit which explicitly states "NEVER EXPIRES" actual did expire and they say it's not their fault or problem that they actively chose to steal my wedding gift. Genuine scumbags work here and their admin is trash for making that policy. I hope they get sued by class action lawsuit. They're just stealing. That's what it is no matter what BS they claim. Nobody reached out to me from their company to tell me about the change before it happened. Why does our govt allow this BS

Bad service I closed out my account 3 months ago. I received a bill so I call and thought I closed it out again. I get 3rd bill I call say they won't closed out because they need to charged at least two interest payments afterwards. I'm so upset I paid the bill off & thought I closed it. I don't understand?

Horrible return policy. Horrible customer service from people who can't even communicate. I tried for 2 weeks to contact someone for a return since I was unable to process the return through their website. By the time I reached someone, the return window had closed and he would not help me beyond possibly charging me for return shipping and only giving me store credit. And I wasn't even guaranteed that.

Deceptive company with poor customer service and little regard for the customer. Don't be fooled by the name change to Bed Bath and Beyond, Overstock is still horrendous, cannot be trusted, and has little respect for the customer. Order a sofa over Labor Day weekend. Prior to ordering I noticed the delivery option upgrades in addition to the usual free shipping. Free shipping will only get your item to the curb. Now it's beyond any normal reasoning as to why they would deliver a $3,000.00 sofa (or any item for that matter) on the curb, outside in the elements and available to malicious individuals, but that's their idea of free. Upon placing the order, no screen became available to select a delivery option, free or otherwise. I kept clicking as the prompts indicated but shipping options never appeared. It was only after the sale was complete and the email confirmation arrived that there was any mention of delivery. It turned out to be curbside. Immediately called Overstock/BBB to clear up the glitch in their site. Was told someone would be in touch within 3 days. Seven full days passed and still no response. That was the first of at least 6 attempts within a 2 week period to try and resolve their computer glitch, which ultimately they never responded to. On Friday before the delivery was due, received a phone call confirming white glove delivery to inside apartment for the coming Monday. Drive shows up Monday and insist they will leave it curbside. But did offer to move it inside if I paid extra to him! Golden! Wow. Driver ultimately left with the sofa. Contacted ESTES / EFW, which is the same company btw, and they have even worse customer service. They insisted that Overstock/BBB never authorized the upgraded service, but they would confirm it and then redeliver once they found a team that can do white glove delivery. Since then it's been about 4 weeks, still no sofa, and still going back and forth between Overstock/BBB and Estes World Wide. AVOID Overstock / Bed Bath and Beyond at your pocketbook's peril. The company has changed their name but they still have poor customer service, sucky logistics, and ill regard for consumer business ethics. They will tell you one thing and be super pleasant about wanting to solve your issue, then ghost you with zero responses. Estes / EFW is just as bad. If you find that they could be used to deliver your items, choose another place to purchase. Personally, I've ordered from Wayfair before and never any issues. In fact, after the purchase was complete I noticed that Wayfair had the same sofa, just a different name, but the price was within less than 35.00 dollars!

Overstock.com received a duvet cover that I returned because it was not as represented on their website. They closed the return and gave me a store credit without letting me know. I waited 2 months for a refund. When I asked for a refund I was told NO! YOU HAVE TO USE YOUR STORE CREDIT. AND they charged me for a $21.35 club membership that I did not ask for. Total it cost me with nothing in return but a store credit I'll probably never use...$142.97 What a pain in the neck DO NOT BUY FROM OVERSTOCK.COM

A star is a star too many. The reviews really speak for themselves. Overstock bought bed bath and beyond and with that being said, when we tried to place an order on their new bbb site it repeatedly canceled our order, since overstock decided to close our account due to a previous complaint with a broken bed frame that was never addressed. In other words. You have issues with their stuff they will close your account without refunding the item. If you now want to purchase something from bbb which they have bought out they will cancel your purchase without any notification. This is how this company operates. They won’t deal with faulty merchandise they will terminate your account and refuse to do business with you while trying to keep your money as well. Stay away

This company sold an indoor/outdoor ottoman that stunk like mold after 30 days of being in a covered screened porch. Since their return policy is 30 days, they would not stand behind the product they sold. I would never buy from this company again.

I ordered a mattress pad and received completely different item twice. Even after 3 weeks from ordering, there was no prospect of receiving the correct product, and I spent a lot of effort to return it. Finally, after spending 4 hours, I finally got to talk to a decent person and get my money back. Do not waste your time on this company's text customer support. Despite their name, they are actually useless AI. Warehouse doesn't do a decent job either. I ordered a mattress pad from Walmart instead, and the next day I received a proper cotton mattress pad that felt like a cloud of water proofn. It was really a nightmare. Not recommended.