Overstock.comReviews of overstock.com

Crooked when after paying their website vanished,they got right into my bank but I got my $$ back

Since overstock is now bed bath and beyond I’m writing a bad review for them. I bought a mirror last year that I set aside for a renovation project, I finally got around to that project and the mirror was completely shattered, I contacted bed bath to see if they could honor the item, unfortunately at no help even though I didn’t break the mirror it came out of packaging completely broken they could not honor anything. It was my fault for not checking the packaging right away their fault for sending a broken item.. $126 down the drain

I would never purchase from this company again. I ordered a king-sized quilt. The quilt was not big enough to cover the bed and the quality was poor. When I returned the quilt, the cost of return shipping was deducted from my refund PLUS an additional $6 and some change.

Overstock bought the name of Bed, Bath, & Beyond and are not honoring gift cards from Bed, Bath, & Beyond. My husband and I received multiple gift cards for our wedding this year and when I called there was zero consideration of trying to transfer over the gift card money to Overstock. Not even an offer for some sort of discount on items.

I can see I'm not the only one with issues from this company. They used to be excellent a few years back, however now they could care less to go the extra mile to help with a product I bought from them and was shipped directly from the manufacturer, the mattress is defective I've had it for 8 months and the springs are hurting my back, I called the manufacturer and they have limited info and can't find my purchase I was told to call Overstock back, I had to wait for a supervisor because the guy that I got on the phone aside from not having the right info he was arrogant and rude to say the least. The supervisor told me that he was going to have someone call me back within 48 hrs so they can get in touch with the mfg, is been way over 48 hrs no call or email from them, which lead me to believe that he was lying. Terrible experience now I'm stuck not only with a bad mattress that has 10 yr warranty but also the frame is coming apart. DO NOT BUY FROM THIS PEOPLE!

Worst online company ever! They do NOT honor their price match, their products are not so great, the customer service is horrible! Don't recommend shopping here at alll!

Good luck reaching customer service. I have been buying from Overstock for years, over 140, orders, spent thousands of dollars. I purchased a light in March 2023, due to unforeseen circumstances we were not able to install it until November 2023. Tried various methods to get in touch with them, no response. Hold times were over 45 minutes, crazy. Was told my issue would get escalated and I’d get a call back. Two calls back later, my request was denied. I know the usual return policy and have always been within that timeframe. I did not think asking for an exception for a return would not be granted due to my history with the company. Lesson learned about buying ahead of time and also about loyalty to the customer. Not sure I will do business with this company anymore as their customer service has taken a nose dive.

I've had nothing but good experiences with Overstock through the years. Anything that was bad turned out good. When I bought a dining room table that was very slightly damaged in shipping, they gave me a full refund. I couldn't believe it. A full refund on a $600+ item! No request to box it up and ship it back. Hopefully they got a claim from the shipper. I guess I'm one of the lucky ones based on all these negative reviews. Hopefully they can turn Bed Bath and Beyond around. And hopefully more happy customers will take the time to write a review. I'm not one that likes to give an award when a company does what they're supposed to do, but when they go above and beyond like they did with me or they are consistently good over the years, I make note of it. I will continue to browse their site when I need household items. Their return policy and customer service is definitely better than the competition that only allows returns for 30 days after the order (which isn't really 30 days if it takes a week for the item to arrive). You know who I mean.