Overstock.comReviews of overstock.com

This fire pit table is great. Packaged well, Looks better than I expected, no setup issues. The problem that I have is with Overstock's customer service department. In the description for this item, there is a list labeled "Package Includes" Along with with the Fire pit table, Tool kit and instruction manual, it also states Free Lava Rocks and 2 bags of Fire Glass. Also one of the pictures of this item showed that there was a special promotion that stated if you buy in the month of June you would receive a free bag of Fire glass. After I had my Fire Pit Table all unboxed and set up, I called Overstock's customer service department to get some assurance that the fire glass was being shipped in a different package. They told me that fire glass was sold separately. When I pointed out that the description stated there was free fire glass included and the special promotion for the month of June, they continued their "sold separately" stance. I asked to speak with a supervisor and they told me someone would call me back as they were all in a meeting. No call back after another day so I called again. This time I reached someone that seemed more sympathetic to my problem and they escalated my call and gave me a Case Number. After a few days they contacted me and reiterated the "Sold Separately" mantra. The lava rocks are not sufficient to cover the whole fire area, fire glass or more lava rocks are needed to hide the burner. Based on my dealings with Overstock's customer service department, this is the last purchase I will make from Overstock.

If I could give zero stars I would. It's been a nightmare dealing with this company. I placed an order and a few hrs later tried to cancel the order as items were no longer needed. After spending a considerable amount of time on hold they told me they couldn't guarantee the items would be cancelled. Three days later they tell me items couldn't be cancelled and I can start a return once item is received. They charged $70 for a UPS label!! I will never order anything from this company. They are shady as 🦆

⭐ 1-Star Review: Overstock.com – A Masterclass in Customer Neglect If you're thinking about ordering from Overstock, save yourself the stress. This company’s customer service is beyond dysfunctional—it’s outright neglectful. On June 15, I was assured by a rep named Mandisa that a third-party vendor would contact me within five business days to arrange a rug pickup. It’s now July 14—nearly a month later—and I haven’t received a single update, email, or phone call. Nothing. I followed up with Aisha on June 24 after sitting on hold for three hours. She was kind but ultimately offered the same empty promise: “I’ll follow up.” Radio silence. Then came Lucky on July 1, who promised to escalate the matter and scheduled two specific callback times. Neither happened. Not on July 1. Not on July 2. Just more time wasted and a complete lack of respect for mine. This isn’t about a rug anymore—it’s about a company that refuses to take responsibility or honor even the most basic commitments to their customers. Where is the accountability? Where is the follow-through? Overstock has proven, repeatedly, that their idea of "customer care" is to say the right things and do absolutely nothing. I am still waiting for a solution, but at this point, I wouldn’t recommend Overstock to my worst enemy. Until this is resolved, this review stands, and if you're reading this, take it as your warning.

I wish I could rate this lower. I ordered on 6/24/25 and reached out to customer support on 7/5/25 when my order still hadn't shipped. Their policy states all orders should ship within 10 days. After providing screeneshots of my payment and order from their own website they claim no such order is in the system and they couldn't even offer me a refund. Even if it's cheap don't waste your time. Spend a little bit more and actually get what you order from somewhere else.

Discrimitory practices!!! They ignore ADA mandates. Charge you for goods your handicap makes it impossible to access and when you complain they tell you too bad your problem. They are bigots AVOID AVOID AVOID!!!

overstock has offered a 832 refund but no shipping provided upon searching for shippers it would cost about 700 to return item. That is unacceptable. Can you provide any more assistance as the product is incomplete came in a destroyed box and is unusable to anyone.

UPDATE: I have to be fair. After a 56 min hold on their line, the rep did resolve the issue, and refunded the cost of the never delivered item. I did use that lengthy hold to put in a dispute via PayPal also, so maybe that helped too. ---- Ordered a 2-item set. Only 1 item of 2 was ever delivered (it's been over a month), but I was charged the price for the complete set. I returned the 1 item. Overstock refunded only for the 1 item, even tho they had charged for 2. Trying to get the correct refund back is pulling teeth: a website that requires a code to access, they 'email' you a code that never arrives, you call the 1-833 number, it's a 42 min wait, you send Customer Service an email, it goes unanswered... I will never again do business with these crooks.

I didn't receive my order. Then I didn't get a refund. I should have read the reviews!