Josef D.
Product misrepresentation
I ordered a large rug that was described as red and navy with beige and grey accents. The images on Overstock confirmed this. What I got was a red and navy rug with a yellow and gold background. Not at all what I wanted. My spouse and I agreed that it wasn't accurately presented on the site, so I called Overstock customer service to get a prepaid return label and inform them of this problem. The customer service representative did not listen; he just kept repeating the same script, telling me it was red and navy, so I have no standing. And then he told me they would not pay shipping, which would mean an $89 charge. He did not care that the product was misrepresented by them. He then hung up on me! The text on the site that says they give a "full refund" is misleading, because you have to pay shipping, and that can be considerable charge.