Overstock.comReviews of overstock.com

They will delay an item that they do not have and not send you a notification that they don't have the item. They will never get any of my business ever again. It's a mess. I will be making a complaint with the BBB as well...

I contacted Bed and Bath as soon as I placed my order, when I noticed it had my old address so that it could be corrected. I was transferred to multiple people, and no one helped correct my address or stop the shipment. Days later, they went ahead and shipped the order to my old address. Now I was charged for an order I will never receive. I contacted UPS, and again, no one changed my address. This package was delivered to an address 5 to 6 hours away from where I live, and I have no idea who has it. I expected more from Customer Service and from Corporate, which I contacted; however, they refused to help me. I would appreciate it if someone from corporate could contact me regarding this issue. Additionally, your website was experiencing significant problems, frequently freezing up. 3 Bed sheets ordered. Never Recieved Anthony C. Order Number: 460170658 Order Date: 08/24/2025 Order Total: $148.32 I chatted with Bed Bath & Beyond - They said they can not help me - They just robbed me of $148.32 because their website was freezing up, and I couldn't update the address. *******. No one should buy from Bed Bath & Beyond - they do not care about their customers, and they want to keep your money. Do not recommend them. *********

Sells faulty bad products with no aftersales service

I will never shop with Overstock.com again, due to their terrible return and refund policies. I just went through a big relationship change and move, which left me having to build a home from scratch. Against my better judgement, I bought a couch online from Overstock.com, without obvs trying it out in person. But they advertise throughout the process that you can return items if you're not happy, so I figured my purchase was low-risk. When it was delivered & put together, I found it very & cute and a perfect size for the space, but SO hard to sit on. A few friends agreed and I decided that I'd return it. First, Overstock advised me to drop it at a UPS. HUH?! It's a couch that was delivered, in no less than 3 giant boxes. I don't have my own moving truck to bring all of this to UPS. Second, they advised that they could ararrange a pickup for a significant fee, plus $150 for UPS. In the end, I would have had to pay almost 50% in return fees, compared to what I'd paid in total for the couch. I decided begrudgingly, that I would just keep it instead of being out ~$400 bucks. You get what you pay for, I guess. In that same order, I bought an electric toothbrush, which stopped working after 3-4 months. At first, their support team seemed promising, but in the end they said they got no response from the manufacturer, aside from telling me to charge the thing (yeah, I did that, about 3 times overnight and it still didn't work)... and then said since there was no warranty and I was outside of the return period, they couldn't do ANYTHING. Unbelievable, they don't stand by what they sell and they make returns totally not worth it. I wish that I had gone with another retailer, but moving forward, I will NEVER EVER EVER buy from them again. They can keep their crappy products, but not anymore of my hard-earned money.

Wish I could give NO STARS rating! DO NOT SHOP HERE! Ordered a Gucci Belt (EXPENSIVE). They would not give measurements prior to ordering and states NO RETURNS. I ordered a belt and needed to EXCHANGE it. I wanted the belt, there is NO POLICY SAYING ANYTHING ABOUT EXCHANGES. It's been months now in dispute! Never ordering anything from here again!

The product description said the rug I bought had a beige background. When it arrived, I was surprised to see gold and yellow in the background, not beige. Calling customer service was an exercise in frustration. The agent was rude, dismissive, and unhelpful. He just kept repeating the same stock phrases, never responding to what I said (brick wall treatment.) He expected me to pay nearly $90 to return the rug when the product misrepresentation was clearly their fault. Never shopping Overstock again.

Zero stars in my book. Received a crappy product and no one ever responded to my concerns. I’ve reached out 3 times.

Received package that was damaged. After opening, discovered that product inside was also damaged. Contacted "Beyond Customer Care on June 27. No response... I have contacted them via their email three times since the first contact... still no response as of July 23... I attempted to call but was told that it would be a 108 minute wait. I will never purchase from Overstock again and would advise others not to order. Read this and many other similar reviews. Update: Overstock refunded the purchase price of the item. But instead of handling it in a timely manner, it took a month before receiving any communication. The poor review could have been prevented with a response in a reasonable amount of time.