customer
Unusual Cancellation
I ordered an pair of designer heels for my girlfriend. I had an order number and confirmation email. Being that it was a gift and pricey I was waiting for delivery info. A few days later I received an email titled "your item has been successfully cancelled". When I tried to reorder the heels in that size were no longer available. Now that delivery date was a concern I reluctantly ordered through the designers website at a higher price.
Response from Overstock.comSep 3, 2026
We are truly sorry to hear about the cancellation of your order and the subsequent unavailability of the heels. Your comments highlight areas where we need to focus our efforts, and we are actively reviewing our procedures to prevent similar situations from occurring in the future.