customer
Your Customer service is RUDE
Your Customer service is RUDE. I called to complain the rug I brought having a chemical odor but your customer service told me just wait 7days it will be gone the odor I told her Im not interested the rug and I want to return it because of the odor she just told me she cannot help me and charge me for returning. I told her I wont pay for the return because its not my fault the rugs having chemical odor but she insisted she cannot help me and pay the charge.
Response from Overstock.comSep 3, 2026
We appreciate you sharing your experience with us. We have reduced the label fee to guarantee a full refund is issued within 2-5 business days of the items return date if you wish to proceed with the return.