Overnight GlassesReviews of overnightglasses.com

I brought glasses in 11/25, and I had a problem with my glasses. I contacted Mariah on Sunday, she jumped right on case and Tuesday she had it all taken care of, you were awesome Mariah! Thank you so much.

I ordered prescription glasses after an eye exam. The doctor didn't mention "segment height", which on progressive lenses is how big or small far/near is on the lens. Well it was small. I had to tilt my head back to read the PC, books, etc. I emailed support and Michael helped me out every step of the way. I sent him a picture of me wearing the glasses, showed him that I'd chosen the wrong frame, and could they fix it. It took a day for approval since the frame was being changed, and the new frame was $31 more, so Michael sent me an invoice for those $31... I paid it, and two business days later had the new glasses. THEY ARE AWESOME. I can read, I can PC, I can laptop, I can book, I can read toothpaste tube vs lotion, my far vision shows jagged peaks on the mountains, and the tree leaves have definition. Once I got the new glasses, Michael had gotten authorization for a return (same box) of the old glasses so off they went. This company wants me as a client, and with this kind of service I want their goods. If I order a backup pair (a bit pricey) or sunglass-version (for driving and flying) they will be where I go! Thanks OvernightGlasses.com and thank you, Michael! Ehud in Tucson, Arizona

Calling yourselves “Overnight Glasses” is just simply deceptive marketing at this point. Especially when you don’t even disclose when the glasses will actually arrive until AFTER the order has been placed. On top of all that, they were a day late on their promised four day delivery window. Never again.

I had some confusion about the order. Christine on a chat helped solve it. Very good customer service

Very happy with Overnight Glasses. Very happy with the glasses, the quality, and support staff was very helpful. I ordered my glasses and within 24 hours I was notified they were being shipped out. UPS lost the package. After 5 days of waiting for UPS, I notified Overnight glasses. They filed a claim with UPS and offered to make another pair of glasses. I was notified the next day they were shipping another pair and glasses. I am very happy with Overnight Glasses and Customer support (Denise) was very helpful and great to work with, they were quick to resolve the problem.

Update:After writing this I was promptly contacted by customer service and offered a discount. It’s unfortunate UPS’s inadequacies make them look bad. I still be using these services in the future. Great glasses for an affordable price but the customer service is lacking. This is my second time ordering and both time I have experienced issues with UPS. I emailed customer service both times and never hear back. Luckily UPS has found the packages after saying they were lost in transit. This last time they were delivered to the wrong address and not lost as UPS initially thought. It would have been nice to have ONG calling UPS as the shipper instead of me.

Super helpful in fixing an online order that I goofed up.

I purchased a pair of rimless glasses. In under a year, the holes where the temples were mounted to the lens, developed cracks. I had to shame them into replacing them which took about 4 weeks through their return process. After about 6 months one of the new lenses AR coating started to flake off. I gave up on them. You get what you pay. See pictures.