Overnight GlassesReviews of overnightglasses.com

Response from Overnight GlassesOct 23, 2026

Hello, Thank you for sharing your experience. We're truly sorry for the frustration and disappointment you've experienced with your order. We understand that you paid for expedited service because you needed your glasses quickly, and receiving an unexpected delay notification is especially frustrating when you're counting on a specific delivery timeframe. We also apologize that your interactions with our customer service team left you feeling unsupported. You deserved clearer communication, accurate updates, and more meaningful assistance. We have emailed you an update regarding delivery time and a resolution for the inconvenience. We sincerely apologize for letting you down and appreciate the opportunity to address your concerns. Sincerely, Customer Service Team Overnight Glasses

Response from Overnight GlassesOct 17, 2026

We sincerely apologize for the frustration and inconvenience you experienced with your order, especially regarding your cancellation request and the difficulty reaching our team. After reviewing our records, we can confirm that we responded to your emails on both Monday and Tuesday but unfortunately did not receive a reply. We apologize if our messages did not reach you. Could you check your spam or junk folder to see whether our responses were filtered there? We also confirmed that your order shipped via UPS (tracking number 1ZA00V530197884133) and was marked as delivered on Friday, October 16, at 11:07 AM. We understand that you requested cancellation shortly after placing your order, and we're sorry we were unable to resolve your concerns before the glasses shipped. We genuinely value your satisfaction and would appreciate the opportunity to make things right. If you would like to keep the glasses, we would be happy to offer you a 20% discount on your order as a gesture of goodwill. However, if you no longer wish to keep them, we can assist you with a return and review your preferred resolution, whether that is a refund or store credit. Please let us know which option works best for you. We would appreciate the opportunity to resolve this matter to your satisfaction. Sincerely, Customer Service Team Overnight Glasses

Response from Overnight GlassesOct 23, 2026

Hello, Thank you for sharing your experience. We're truly sorry to hear that your glasses developed a cloudy appearance and that you were disappointed with the assistance you received. We understand how frustrating it must be to invest in a pair of glasses you initially loved, only to experience what appears to be coating deterioration in less than a year. While our products are subject to warranty limitations, we recognize that simply being told your glasses are outside the coverage period does not adequately address your concerns. We would appreciate the opportunity to review your situation and determine whether an alternative resolution may be available. Please contact our customer service team and reference your review so we can take another look at your case. We value your feedback and sincerely apologize for the disappointment and inconvenience. Sincerely, Customer Service Team Overnight Glasses

Response from Overnight GlassesOct 16, 2026

We sincerely apologize for the frustration and inconvenience you experienced with your prescription. After reviewing your order, we found that the prescription values submitted at checkout were entered as negative (-) rather than positive (+). Since a copy of your prescription was not included with the original order, we requested one to help us identify and resolve the discrepancy. We would also like to clarify that our customer service team has been in communication with you since October 12 and has been working to address your concerns. As a gesture of goodwill, we arranged and completed a complimentary remake using your correct prescription, at no additional cost. Your replacement glasses have already been shipped and are expected to arrive today. We appreciate your patience and the opportunity to make things right. We hope your replacement glasses meet your expectations and provide the clear vision you deserve. Sincerely, Customer Service Team Overnight Glasses

Response from Overnight GlassesSep 28, 2026

Hello, We sincerely apologize for the experience you had with your progressive lenses, and we are very sorry to hear that the distortion affected your vision. We reviewed your order and can confirm that an exchange has been completed. With progressive lenses, the placement of the segment height is very important to achieving comfortable and clear vision. In many cases, adjusting the seg height lower on the lens can help reduce distortion and provide a more natural transition between the different viewing areas. We appreciate you giving us the opportunity to remake your lenses, and we hope the adjustment provides you with a much more comfortable visual experience. If you continue to experience any issues with the replacement lenses, please contact us so our team can assist you further. Sincerely, Customer Service Team

Response from Overnight GlassesSep 28, 2026

Hello, Thank you for taking the time to share your feedback. We appreciate your positive comments about our frame selection, pricing, virtual try-on feature, and website. We sincerely apologize for any confusion regarding our production and shipping timeframe. Progressive lenses typically require two business days for production due to the additional steps involved in manufacturing and quality control. After reviewing your order, we can see that your progressive lenses were actually completed and shipped within one business day. We understand, however, that our turnaround expectations could have been clearer, and we appreciate you bringing this to our attention. Thank you again for your feedback and for giving us the opportunity to clarify. Sincerely, Customer Service Team

Response from Overnight GlassesSep 28, 2026

Hello, We sincerely apologize for the frustration and inconvenience this has caused. We completely understand how important the temple measurements are when it comes to the proper fit and comfort of your glasses. The frame measurements listed on our website are provided to us directly by the manufacturer. However, based on the information and photos you provided, we are going to have our team conduct an internal review of this frame to verify the measurements and determine whether the manufacturer's specifications need to be updated on our website. We apologize if the information provided to us was inaccurate or has not been updated. We appreciate you bringing this discrepancy to our attention. A member of our team will be happy to work with you directly on the exchange and help find a better option. Sincerely, Customer Service Team

Response from Overnight GlassesSep 1, 2026

Hello, We sincerely apologize for the delay and the frustration this experience has caused. Your order involved rimless glasses, which require a more complex production process and additional care during lens fabrication and assembly. We understand, however, that you expected your glasses much sooner and should have received clearer updates throughout the process. We have now placed your new exchange into production, and our team is working to complete it for you as quickly as possible. The estimated ship date is in 2-3 days. Your tracking information will be emailed to you once the order is ready to ship. We appreciate your patience and apologize again for the inconvenience and delays you experienced. Sincerely, Overnight Glasses Support