Overnight GlassesReviews of overnightglasses.com

I ordered from Overnight Glasses because my frames broke, and I urgently needed a replacement. Unfortunately, they failed in the two areas that mattered most: delivery speed and product quality. First, the overnight delivery wasn't overnight. I placed my order within their advertised cutoff time and paid extra to receive my glasses the next day. Instead, I was told there was a manufacturing delay, and they arrived a full day late. That left me struggling through another day without glasses. They did refund the expedited shipping charge, which I appreciate, but that doesn't make up for failing to deliver the service I specifically ordered. Second, the quality of the frames is absolutely terrible. I paid over $100 and received what feels like the cheapest pair of frames imaginable. The arms are extremely stiff, they creak whenever I open or close them, and I'm genuinely concerned they're going to break just from normal use. I've handled dollar-store glasses that felt sturdier. What frustrates me most is that people who depend on prescription glasses don't always have the luxury of waiting or shopping around when their glasses break. Companies offering emergency replacement services know their customers are often in a difficult situation. Charging premium prices is one thing, but charging those prices while failing to deliver on time and providing such poor-quality frames is unacceptable. How can they improve? Be realistic about overnight delivery promises, communicate manufacturing delays before customers are left waiting, and provide frames that reflect the prices being charged. At least I can see again, but for over $100, I expected both the overnight service I paid for and a product that doesn't feel like it's going to fall apart. Unfortunately, I received neither.

Stay away!!! HORRIBLE customer service. I received my glasses quickly, but when I put them on they caused distortion and they made me physically nauseous and dizzy. I finally got a pair of non-defective glasses from a different source and confirmed that the issue was these glasses. I contacted them and asked for a refund because I didn't have any faith that just switching to a new frame would fix it, but they kept saying it was against their policy. So I went ahead and chose a different frame and then they didn't even refund me the difference between the ones I ordered first and the cheaper ones they sent me to replace them. --- Update: after leaving this original review they did give me a refund for the difference.

One arm on the glasses was crooked when they arrived but I needed an emergency pair so I dealt with it. Had to modify the arms because the glasses kept on sliding down. About 1 year later and all the paint has chipped off the frame, occasionally landing onto the lenses. I'll have to get a new pair soon. Quality control not what I expected.

This company provides an invaluable service for someone who has lost, broken or otherwise is without their glasses. My daughter needed glasses in a hurry and we found these guys online. Purchased glasses, received glasses (on time and everything!) 60 days later the lenses and fracturing and now overnight glasses.com can’t answer an email on how to go about requesting a return. We sent pictures, nothing. We email, nothing. Customer service 1/10. Go to a local 1 hour place and skip this frustration.

They say you will get your glasses the next day. It is true that they send your glasses overnight. However, what they don't tell you (until AFTER you submit your order) is that it takes a few days to make your glasses; Then they do overnight shipping. I called immediately to cancel once I found out it would take about 3 days to get the glasses. It took several tries to get a hold of them. They told me they were canceling the order. However, I was charged the full amount the next day. After a week, I noticed that I had not been refunded and there was no email stating that I would get a refund. To their credit, they refunded my money after I sent them an email. However, I should not have had to follow up in order to get the refund.

Star rating may go higher or lower, we'll see. Ordered an overnight pair Monday, but with the transition lenses ordered, I was informed it would be 3 days. I am leaving Friday for a month overdue return home from a 'quick 3-week visit' 3600 miles from home. Last week my years-old glasses frames broke at the temple and lenses delaminated. I've epoxied frames in the past, but delaminating lenses are a new one to me. Long story short, was leaving Thursday but was promised glasses delivered Friday, so changed my plans. By Thursday afternoon, order tracking said "in production". Friday morning, the day I am supposed to receive them, still shows 'in production". How are they going to be here across the country today if they haven't shipped yet. Between my wife and I, we called them 5 times never talking to anyone. "Leave a message, we'll get back to you the next business day" (MONDAY!!!!). "for faster response, please email our customer service". We mailed 3 times. We paid through Amazon Pay, and finally sent an email to Overnight through Amazon. At that point we got a reply from Overnight claiming "we've been trying to contact you by phone and email" (BS on both!). "The frames you ordered are not in stock, here's some other choices. Select one and we will have them to you tomorrow (Sat)" :/ I do NOT need to know this on Friday afternoon (Eastern) on the day they are supposed to arrive, but should have been informed RIGHT WHEN THE ORDER WAS PLACED, or at the very least first thing in the morning THE DAY AFTER ORDER WAS PLACED. Very disappointed so far, to say the least. Nonetheless we replied immediately to the email Overnight sent, with our 'new frame selection', with specific instructions to them to reply immediatey with the tracking number. Six hours later, not a peep. I had a lot of reservations even giving the 2-star rating.