I recently made my second purchase from McGivern Jewelers, and couldn't be happier. As with my first purchase, I had many questions, and Mike was available to answer all of them to my satisfaction. I had to have the ring by a certain date, and it arrived on time, as promised.
McGivern Jewelers sells quality jewelry at competitive prices. That coupled with great customer service can't be beat.
I highly recommend McGivern Jewelers.
RJ
Robert J.
Beautiful Ring! Trustworthy
When I was searching for a diamond I became overwhelmed looking at all the diamonds grades online, so I picked out a few and called Michael. He was very helpful and explained what the grading meant and the differences in prices. I felt much better about picking a diamond and was very happy with my choice. I highly recommend purchasing from Mcgivern Diamonds!
KC
Kerri C.
McGivern does it again!
For the last 20 years my husband has been doing business with McGiverns and we couldn't be happier! Our most recent purchase was a resetting of my wedding set and Mike did a fantastic job! The CAD design gave me almost an exact look of what I could expect my ring to look like and WOW, it was even better in person. I feel that McGiverns is a fair, honest and reputable company that we will continue to do business with for the next 20 years and more!
JE
Jeysson
By far the best jewelry shopping experience ever!!
This has been a great experience from the service dialing in the best ring all the way to choosing the perfect diamond for it. I would recommend McGivern to anyone serious about finding the perfect ring. From quality to service to price, McGivern Diamond is the way to go!!!
AL
Alex
Fantastic Experience From Beginning To End
I was lucky enough to find Mike before settling on a less quality and higher priced design from another jewelry store. Mike was the most easy and transparent to deal with. I opted for a custom design and the process was smooth as butter. He communicated with me directly and responded to numerous questions in minutes at any time of the day. He completed the job in much less time than estimated as well. Once I received the ring I was blown away. The craftsmanship is superb. Mike did an incredible job from the CAD design to customer service, to the very final product. I usually don't write reviews, but this was a great experience and he made the most important day of my life that much more special. I would definitely recommend his services to my friends and family. A very big thank you from me and my fiancé. We couldn't have wished for a better ring!
MA
Mark
Great
I was looking for an engagement ring, found Mike online, and from the time I first contacted him until the end of the process, I could not have asked for a better experience. All of my contact with Mike was via email, and he was very responsive and answered all of my questions thoroughly. I needed a ring quickly, and Mike did everything he could to expedite the process.
Unfortunately, my proposal did not go as expected, and I ended up returning the ring. Mike's return policy was spelled out on his website, and went exactly as promised. I returned the ring within the acceptable time frame, and Mike had a check for the full purchase amount in the mail within days. No small feat considering that the ring I purchased was close to $60K.
Mike exceeded my expectations in every respect, and I will definitely use him again in the future. I would recommend McGivern Diamonds to anyone looking for professionalism, competitive pricing, and flawless service.
VH
Vicki H.
Did poor repair of my mother's ring!
I took my mother's wedding ring that I wanted to wear to have resized. Ring was resized, but the band broke! I took it in and was told that the setting was too large for the band. I asked why wasn't I told that when I brought it in before. I would have done what was needed at that time. I took it to another jeweler and it repaired the correct way. It looks beautiful now. That jeweler said it should have been done for free from you! My husband and I have done business with you several times in past. We liked your father much better! Never will step foot in your business again or will I refer to anyone either! Vicki Hetrick
Response from McGivern DiamondsMay 29, 2014
First, let me apologize for any misunderstanding. According to our records, you were in approx. 2 years ago for a ring sizing. The band broke on the side, no where close to where it was sized, and the ring was bent on the sides. Even still, we offered to fix this at no charge. I am sorry you were upset, and we did not do a better job conveying that we were willing to fix the issue, however you left before we even had an opportunity to discuss other solutions. Either way, if you call me at your convenience, I will gladly send you a check - a refund in full, for the repair we did 2 years ago.
CH
Chris
Great! Will do business with again!
Mike, the owner, was the only person I spoke with and responded within an hour. Great guidance and advice along the way. My first order was returned, with return shipping paid. It was of utmost quality, but I found a larger stone I just had to have! Next order arrived few days later and was gorgeous.
Pros-
Free return shipping / Fast shipping
Great (and honest) customer service
Great pricing
Works with Palladium (a metal I was set on having)
Real photos of stones available
Quarter sizes available (ex. 5.75)
Cons-
Many EGL stones. If you know a little about them and use photos this isn't an issue at all, however.
Will be returning for wedding bands.