Rachel H.
Good enough
This cabin was “good enough” My boyfriend and I booked this for our anniversary. We booked the cabin “once upon a time” the view is awesome! Over looking pigeon forge and we could even see the snow at Ober Gatlingburg. The cabin itself was nicely laid out, down stairs could have been bigger, but the lay out was very nice. I turn the fireplace on, it wouldn’t turn on and we called and we’re told it was only just for “show” we get upstairs and the upstairs TV picked up almost NO channels but the rest of the TVs in the cabin did. The beds weee hard and she sheets were cheap and stretchy. The jacuzzi tub jets wouldn’t work which is a very big inconvenience because my boyfriend has back problems and can only take baths and often needs the jets because they relax the muscles in his back that’s one reason we booked this nice cabin. and the hot tub leaked and the jets in the hot tub turned on and off repeatedly over and over, when called they asked us if we pushed the button hard enough on the bathtub like we didn’t try that already they treated us like we didn’t know what we were doing and made us handle it ourselves. And we were told the hot tubs are old and they do that and it was “typical” of them to leak. They said they would send maintenance out to look at the bath tub. That took him 2 days to come out during the week. We only stayed for 3. They completely ignored the hot tub deal and by our last night we barely had any water in it. Which is a huge inconvenience because that’s what we look at also is a hot tub because we don’t have one a hot tub at home so only using it at it’s full potential 2 nights was a big let down. I feel cheated because I paid so much money for this cabin and it seemed like nothing worked properly and when brought to attention they said everything was “typical” because these cabins are 10+ years old. I’m just not entirely sure what I paid for. Maybe the view. Like I said it was good enough. If everything worked and maybe we had switched cabins when it was brought to attention that nothing worked and the hot tub leaked maybe it would have been nice.