Outrageouscabins.comReviews of outrageouscabins.com

We have been staying with outrageous cabins for years but not anymore. We rented cabin this last weekend and noticed an old dried blood stain on our sheets. We called the office for a new set, 8hrs later still no clean sheets and had to call again. Talk to the manager today and she said she thought the stain was created by us. Why would I make this up? My husband and are full time professionals and have no motive to make this up. Just thought we deserved cleaning charge back since we had to sleep with stain the first night without knowing it was present. Working in healthcare I know the risk of blood borne pathogens. Worst customer service!! Follow up to your reply. I NEVER said the stain could have been mine and there was not blood stain tissues in our bathroom. Why would I make the phone call in the first place if I thought it was from us? What lies!! By the way we took all the trash out right before we left. If I was going to make up a story up like this I sure wouldn’t left evidence. Geez. This is so disheartening. We visit Pigeon forge multiple x per year and stayed in all the major cabin companies including yours often. You can look at our record and call the rest and see we’ve never had a compliant until now. This is not about a partial refund, trust me we don’t need one. It all about the lies you are accusing us of. I can’t believe this. Shame on you and your staff!! I’ll pray for you all!!

We are regular visitors to the Gatlinburg/pigeon forge area. While the booking process was easy, the cabin was not what we expected. The kitchen was small, utensils sparse. The first morning the toaster caught fire, flames coming out of it. We reported it, the office said they would replace, later in the day we were told we would have to stop by the office to pick it up, they were too busy to drop it off. The furniture was dated, the couch in the living room was broken down, uncomfortable. The cabin was clean in the surface. The hot tub was not working properly, it ran constantly it was loud and vibrated throughout the cabin. We contacted the office, they said it runs to heat up, it was 80 degrees outside. The cabins were close together, there was a cabin across the street called “the party hut” the group there were loud all through the night, you could hear yelling at 3:00 am, every night we were there. The price of the cabin was the only thing outrageous about this cabin... we will look elsewhere for our next stay.

We stayed in Tucked away July 15th-20th. This is the worst cabin I have stayed in to date. I researched the cabin, checked reviews, all were good- they must have not published the ones that weren't. I will admit it was a nice cabin but we found roaches, dead and alive. Ants on the counter tops in the kitchen. Dishwasher didn't work, tv upstairs had no satellite service, Lamp next to the bed didn't work. Some outside lights didn't work. Porch was filthy and couldn't be used, the cleaning crew could have swept the porch. We did sweep the inside and swept up the previous guest dirt that wasn't cleaned before our arrival. We had to go through all our belongings looking for ants and roaches and had to keep our clothes in the vehicles. We ended up finding a pet friendly hotel to move into .... reported all this to the staff and seemed unconcerned. Will not use Outrageous cabins again ...... very disappointed

Please DO NOT STAY HERE. A BEARS VIEW is covered in mold in the downstairs bathroom and above the refrigerator right under the Jacuzzi tub. We stayed 3 years ago and it was great but not anymore.3 yrs ago the down stairs shower was broken well guess what... It STILL IS... The Jacuzzi was leaking from downstairs into our kitchen. We opened up the front. The WATER WAS 4 INCHES FROM THE ELECTRIC SOCKET!! KAYLA THE MANAGER SAID THAT THEY DONT NORMALLY LOOK UNDER THE JACUZZIS BUT IF THE ELECTRIC SOCKET WAS COMPLETELY COVERED IN WATER IT WOULD STILL BE SAFE TO USE IT BC THEY ARE MADE THAT WAY!!! Of course we knew better. Our kids were not going to be using a leaking Jacuzzi with the possibility of being electrocuted! We knew it was leaking when my 4 yr old said it was raining in the kitchen! We looked closer and noticed the brown circles in the wood were not brown where the water dripped. It must have been leaking for a very long time. THE CIRCLES IN THE WOOD WERE COVERED IN GREEN AND WHITE DOTTED MOLD!!!!! We took pics. We knew we had to get out of there then but that wasn't it. There was hair all over the downstairs bed. Crumbs on the couch. I had already washed everything before I saw the mold. The washing machine makes a horrible squeaky sound. The cabin is beautiful but how can a company let it go so bad. We had already been up to the office 3 times now we called about the mold Jacuzzi and almost getting electrocuted and we're told we'd get a call right back. An HR later we had to drive back to the office. We were moved after only 2 days at A BEARS VIEW. We only got to spend 1 night in the cabin we had chosen. It should have never been available for renting. They gave us a cabin on the other side of the street with an obstructed view so our once beautiful view was now looking a 2 cabins and a tree. We had to repack 5 people move and unpack. Then that night we spent 5 hours at the nearest Emergency Room with our 2 yr old son. He has severe asthma and we think the mold aggravated it so much he couldn't breathe. We thought for sure they would do something for our horrible time and them renting a cabin that was not ready. The manager offered us $50 for our next stay with them!!!!!!!! Our u kidding me. Plus they had a bears view ready for someone else to stay. The manager didn't know what the greenish white substance was but WASNT SURE IF IT WAS MOLD... AND THERE WAS SOMSOME SCHEDULE TO CHECKIN 5/11/18. We just checked out today. I told her it was UNSAFE TO PUT A FAMILY BACK IN THAT CABIN! BUT THE MANAGER SAID THAT SHE WAS UNSURE ABOUT THE MOLD OR THE LEAKING JACUZZI!! I asked if I could go back in the cabin to get a sample of the mold to have it tested at a lab. KAYLA THE MANAGER REFUSSED TO LET ME TEST IT. You can find a great view anywhere but don't risk your families health over it. Please take this review seriously! The customer service service and maintenance... Or lack of.... Has destroyed my once great memories of this place. They just don't care about the safety of people. It's all about money. There is no heart in OUTRAGEOUS CABINS. but their $50 offer for our next visit would not have worked if one of us would have been hurt in that Jacuzzi. I don't even think they are going to fix the mold or leak it's so sad. That cabin should not have been rented to my family in the 1st place. It's a hazardous environment and unsafe. Mold is not a laughing matter. It is to be taken seriously. I have 10 years In the medical field but they really did not show any concern. It can cause irriversable damage to brain and body with only a few spores. The manager just said she would need to talk to the owner. How about... Give us our money back and call a real professional in there to fix the place. They won't last long with a staff that doesn't care.

I posted about this cabin early and also just found out that the two people that came and visited us have bed bug bites also! One of the people that came and visited has at least 20 bites and the other has 4 or 5. This is along with the bites that my husband and I have! So gross and disappointing and the cabin in beautiful and so is the view/location! I received your reply to this post but cannot find anywhere to reply to your post so I'm posting here by editing my post...... Hi there! We were in the Especially for You cabin. It was under my husbands name, Gary Kotlar. It's so sad and disappointing because the cabin is beautiful and in a great location but four of us have bed bug bites. I personally have 18. We don't know if the bugs came home with us or not. Just really upsetting and worrisome. I've never experienced this in any of my travels anywhere!

The most horrible experience. Beds were not worth sleeping on my niece slept in the floor her bed was so bad. All interior and exterior doors would stick. Had to have my husband push on 5ne door to get me out of 5ne bathroom. Hot Tub only worked on low jets not high. The mirrors and floors were nasty, only one towel each for 2 days. They told us we could see the train from our deck they never told us we could actually hear it and boy did we ever. We couldn’t sit outside unfortunately the noise. They would not listen to complaints The last time I spent over $300 a night was at the Ritz Carlton in Buckhead (Atlanta) Ga. The most pitiful group of staff hat is if you could get them off of their phones. Tom and Debbie Dorer 4044518490

My husband and I rarely get a Vacation and unfortunately we chose outrageouscabins. The cabin itself was beautiful however as soon as we got there the cabin next to us had an alarm going off. I called the office to take care of it around 230pm but they never showed, so I called back at 11pm and they told me to go over to the cabin and press a red button or it wouldn't be turned off tonight. Knowing I wouldn't be able to sleep I did it for them. Then the same night we jumped in the hot tub and it was broken. I called the office the next morning and they said they would come fix it, but 3 days went by and they never came. I also reported almost all the blinds were broken and dusty, the air hockey table was broken, the Jacuzzi tub leaked through the floor when u let the water out and got all our luggage wet. I felt like every time I called the office I was bothering them. They did not come to take care of any issues the entire stay. Customer service horrible.

We have been loyal patrons for years. This year we encountered problems with the fireplace, hot tub and clothes dryer. Only after numerous phone calls and a refund request did the front desk finally send a maintenance person to our cabin. During the entire ordeal we were made to feel like our concerns were not a big deal despite the fact that Outrageous Cabins were paid in full in advance. We filed a complaint with the better business bureau upon which Outrageous Cabins accuses us of not knowing how to turn a knob on the fireplace because we are from Florida.