Rebecca
Zero customer service
The cabin was beautiful, comfortable and convenient to the city. Upon check-in, we noticed the modem wasn't powered on so we called the main office for help. No matter what we did it seemed to be broken and they said someone would be there the next day at 10 am to fix it. Day 2, no one was by to fix it. Also, the software for the satellite needed to be updated so we couldn't relax and watch a movie on our thansgiving weekend. Day 3, upon checkout I let them know about the two issues. They mentioned that no one ever called in a ticket to have the problems fixed and they would offer me a $100 gift card for my trouble. They said the manager would send me an email later that day to discuss. No email, no reimbursement for my troubles. That weekend, I was waiting for my resignation and counter offer paperwork from my employer and with no internet, I spent my holiday driving back and forth to starbucks for wifi. I dont think everyone quite understands the inconvenience of this and how it effected our holiday weekend. It was very upsetting that they didn't take the repair seriously, nor the resolution.
Response from Outrageouscabins.comDec 3, 2017
Rebecca, Sorry for all the trouble during your visit with us. I have emailed you the $100 gift certificate you were promised. Hopefully this can at least partially rectify the situation.

