I had ordered an Outin Mino and an Outin Nano. The Nano worked really well, but then the Mino had problems and it stopped working, to which the support team was happy to replace it with. And then I asked them if I could replace it with the Nano, which they were also happy with, and they gave me a set. And then they just wanted to find out what was wrong with the Mino. So we jumped on a video call and then they asked me a few questions about the Mino and they requested to have the Mino sent back so they could further evaluate what the problems are and make a better version, which I think is really good. And very few companies do that.
After the interview, they offered me 50% off on anything else that I would like to purchase, which I thought was really generous.you can see that the team really cares about customer experience and they want to be better. So it's okay to make mistakes as long as they fix it and they're nice about it.
MB
Mayca B.
Le doy una estrella porque no puedo…
Le doy una estrella porque no puedo poner cero. Me ha llegado el pack q he pedido, y aunque su publicidad daba a entender q llevaba filtro para cafe molido y para cápsulas, solo viene el filtro de cápsulas. Se lo digo a la firma y me dicen q van a enviarme el filtro para cápsulas, lo acabo de recibir y no son piezas originales. Vergonzoso. Me han mandado dos piezas de plástico malo en una bolsa de plástico. No recomiendo para nada la compra. El cafe no sale ni parecido a las imágenes y me he gastado 200 euros en una máquina que no hace un café ni medio decente.
TB
T-Bird
I bought the lot
I bought the lot, not all at once, but the Fino and Mino first. Today was my first time using them and I have to say. The quality of the shot I pulled were surprisingly close to my lelit Elizabeth I have at the house! Which is why I bought all the products!!! I am excited to have this capability with me wherever I go! I travel for work from time to time and this has just removed coffee shop stops from my travels and I couldn’t be more grateful for this product!
YA
Yaseen A.
Disappointed
Honestly I’ve been using their previous products and is pretty good so I decided to buy their latest product , but unfortunately they told me the gift set I choose is not available in UK warehouse and they can only ship it or post from the main warehouse in Shenzhen, China, but I have to pay the customs duties fee when it reaches here in UK , spending a high amount of money on their product and then pay customs duties fee I think is too much so I found another brand from same country and they will take care of customs duties fee from their side without paying extra from my side,
Response from OutInAug 11, 2026
Dear customer,
We truly appreciate you being a long-time fan of our previous products and choosing to purchase our new release — it means a lot to us, and we’re really sorry your recent ordering experience left you disappointed over warehouse stock and customs fee concerns.
We’d like to clarify two key points for you first: most of our products are currently in stock at our UK warehouse, and shipments dispatched from our China warehouse to the UK do not require you to cover extra customs duties. The earlier information you received was inaccurate, which caused unnecessary trouble and worry for you, and we sincerely apologize for this miscommunication.
We notice you’ve switched to another brand due to this unpleasant experience, and we completely understand your frustration. If you’re still open to giving us a chance to make this right, please reach out to our dedicated support team directly at [email protected]. Kindly put TP Review for the Outin in your email subject line, this will let us pull up your order details instantly and prioritize your case to work out a fitting solution for you with zero delay.
Our team is fully committed to fixing this issue properly and delivering the attentive, reliable service you deserve as our valued customer. Thank you so much for your patience and understanding all along. We sincerely hope we can earn back your trust and provide you with a smooth, satisfying shopping experience soon.
AI
Alex I.
OutIn Espresso is great
OutIn Espresso is great. Got the Nano with the 18gr basket expansion. You can make a really decent shot with a smooth workflow. With the Dreo milk frother, I have a setup I can take anywhere and I can make practically any coffee drink.
Taste is high quality mokapot. Best way for espresso besides a full $600 machine
SU
Susan
Good bit of kit
I have an aeropress , but that means I need my stove as well. So I bought the Mino. When out at scout camps ( I need coffee before I make breakfast ) , day hikes it's fab, I use the pods so easy to use and get a shot of coffee to keep me going. My budget couldn't afford the stand so I do have to hold it, which is a bit of a pain. It is heavy so for multi day hikes when I have my stove anyway I will use aeropress, but loving the mino so far a lovely espresso.
KI
KILLERMASTERARAB
Excellent portable coffee machines and fast delivery!
I am very satisfied with both the products and the overall shopping experience. OutIn offers high-quality portable coffee machines and accessories that are reliable, well-built, and perfect for travel. Delivery was fast and without any issues. Highly recommended for all coffee lovers on the go!
WC
Wesley C.
I've been buying outin for 4 years now
I've been buying outin for 4 years now, i keep giving them as gifts. they last a while, and have one of the most durable coffee makers that you can use car camping or even at home!