Outdoor VitalsReviews of outdoorvitals.com

I have bought several pieces of gear from OV and completely satisfied. I even had an issue with an order the outside package was marked, correct but hoodie was the wrong size in the package, OV had a replacement hoodie in the mail to me the very next day Great job guys. .

Love your products gained some weight(could use XL wool hoodie see how it fits:) trying again✌️

Outdoor vitals is always great to deal with. There stuff and service is quality.

Excellent products. But you are consistently out of stock of items I would like.

Great products. Shockingly poor customer service. I genuinely want to like Outdoor Vitals. Their products are well designed, perform as advertised, and I have spent over $1,000 with them in the last year alone. Unfortunately, their customer service and returns process are among the worst I’ve experienced from a modern direct-to-consumer brand. I made a simple, honest mistake and ordered the wrong size. I realized it immediately and returned the item the same day. The return was delivered to Outdoor Vitals on January 5th. As of today, weeks later, there is no refund, no credit, and no proactive communication. What makes this especially frustrating is the contrast: They have no problem taking your money instantly But when it comes time to refund it, suddenly everything slows to a crawl When I reached out via chat, I was told returns take 5–10 business days, but during “busy times” they can take 2–3 weeks. That might be understandable if there were empathy, urgency, or any effort to help resolve the issue—especially for a loyal customer trying to reorder the correct size. Instead, the interaction felt transactional and dismissive. No one offered to expedite the return, issue store credit, or even acknowledge the erosion of trust this causes. The tone was essentially: “That’s our process. Anything else?” This was my first return with Outdoor Vitals, and it has seriously damaged my confidence in the company. I made it clear that I wanted the refund so I could immediately reorder the correct size—but that did not matter. Bottom line: Excellent products Nonexistent customer advocacy Slow refunds No sense that customer loyalty matters at all Until this is resolved, I will not be ordering again or recommending Outdoor Vitals to others, which is unfortunate because the products themselves deserve better support behind them. Outdoor Vitals: if you want to be a premium brand, you need to act like one—especially when something goes wrong.

Easy to navigate shopping process, quick shipping, easy exchange process to dial in the correct size.

Shipping was way too slow.

Order arrived quickly but it was too small, quickly returned it and a replacement was sent immediately. Great customer service.