Frank H.
Never again with this company
The way the item was shipped was horrible! It's all packed in Styrofoam that just pretty much fell apart while in transit! There were some dents and scratches on the back of the solar panel there was pieces of broken glass everywhere inside the box the bolts screws nuts and washers were scattered all over in the box and when I contacted customer service they tried blaming fedex for the way it was packed! I emailed them got 1 reply and I explained all this and sent it and a week goes by and no reply so I called and they said they can either send a replacement light or their recommendation was for me to keep this light and he said they can give me a partial refund on the payments well I asked how much are we talking about he said 30 so I agreed on that and all they gave me was 15 bucks refund on my payments so I will never shop with them again!
Response from OutdoorSolarOutlet.comFeb 11, 2025
Dear Frank, Thank you for reaching out to us and sharing your feedback. I sincerely apologize for the inconvenience you experienced with your recent order. We truly value your satisfaction and regret any frustration this may have caused. Upon reviewing your email, I understand that the product itself did not sustain any damage. However, as a gesture of goodwill, we have issued a partial refund for your order. We hope this helps address your concerns and demonstrates our commitment to ensuring a positive experience for our customers.