Mat S.
Twice received the wrong size collar
I ordered a replacement collar, size small, for a Dog Watch electric fence. The collar arrived in timely fashion in a plastic baggie with a sticker on the outside marked "small." The collar itself, however, clearly had a "XS" (extra small) tag affixed to it. I called to report the problem, and customer service promised to ship a replacement collar out immediately. They kept their promise--but shipped me ANOTHER extra small collar that arrived in the same plastic baggie, mislabeled as a small. We'll see if they can get it right on the third try.