kate F.
Disappointed
Well, I was disappointed. The collar is much stiffer than I was anticipating, looks uncomfortable for him. Also, the placement of the brass plate is off to the side and not centered on the back of his neck where it would be easily readable. As it is engraved, it’s not like I can return it, but I’m not pleased with my purchase.
Response from Outdoor Dog SupplyJul 31, 2026
We're sorry to hear the collar didn't meet your expectations. Based on your feedback, we think you'd really like our SoftFlex Beta collars. They offer durability while being much softer and more flexible for added comfort. We'd also be happy to exchange your collar and place the brass name plate in your preferred location. Please give us a call at 757-482-1000, and we'll be happy to get this taken care of for you. At Outdoor Dog Supply, we want to make sure you're completely satisfied with your purchase.