Ouros Jewels Reviews | Read Customer Reviews of ourosjewels.com

Ouros JewelsReviews of ourosjewels.com

4.8769 reviews
Jewelry & Watches
30 W 47th St STE 204, New York, New York

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Ouros Jewels

About Ouros Jewels

At Ouros Jewels, we believe everyone deserves to shine.We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.Here’s what makes shopping with us special:1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.2. 24/7 Customer Support – Our team is always available to assist you.3. Flexible Payment Plans – Luxury made easy and affordable.4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.5. Free Engraving – Add a personal touch to your jewelry at no cost.We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:+1 (512) 736-7766Ouros Jewels – Where Purity Meets Perfection Follow on Instagram

Ouros Jewels (ourosjewels.com) has 769 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: ourosjewels.com
Website: ourosjewels.com
Category: Jewelry & Watches
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ouros Jewels reviews

769 approved reviews, newest moderated first

Jon H.
Jan 14, 2023
Excellent customer service and…
Excellent customer service and communication.
Response from Ouros JewelsJan 16, 2023
Thank you very much for sharing your review. We love hearing from our customers.
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T S.
Jan 13, 2023
Extremely bad client service
Extremely bad client service and communication. A pre-paid delivery to Europe never reached its final destination, neither did we receive our money back nor was any alternative solution provided other than we could order again (and pay). We have no ETA, we do not get any updates - basically no progress at all. Looks like we have simply lost our money. Update: Dear Reviewers, The case is still unsolved, Ouros Jewels is only responding after several reminders but without any solution or feedback re next steps. Our rings are still somewhere in India, Ouros Jewels does not make any attempt to get them released and re-send to us to Continental Europe. This is extremely frustrating as we have already paid. Root cause is that Ouros did not properly declare the delivery (probably to save cost) - we definitely recommend to not buy from this seller, this is probably the most poor client service experience we ever made in our life.
Response from Ouros JewelsJan 26, 2023
Thank you for bringing this to our attention. We, at Ouros, would like to inform you that we have already shared tracking information with the buyer, as well as an invoice for parcel release but buyer side there is no any action has been taken. Before dispatch, we shared CAD mock ups and finished item videos throughout an order. The problem is that the buyer has not attempted to release the parcel from customs, and we have directed them for easier contact. Still, I offered a base price for making new rings but they asked for less price for all of three rings. Still if there is any something you expecting from Ouros, We would like you assist in best way.
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Julius S.
Jan 11, 2023
The best of the best jewelers you can find.
Ouro’s gives you more than what you pay for. When you buy with Ouros you will be amazed at what you get. From the minute you inquire to the minute of delivery you will receive assuring, kind customer service always helping and guiding you to make sure you have the best experience. I’m addition to the customer service, Ouros delivers amazing craftsman ship at an unbelievable price for the quality. Thank you Ouros for being so amazing!
Response from Ouros JewelsJan 16, 2023
we're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!
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Ally H.
Nov 14, 2022
excellent ring & services
excellent ring & services
Response from Ouros JewelsNov 20, 2025
So glad to hear you're happy with the ring and our service. Thanks for sharing your thoughts with us.
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Komal M.
Nov 9, 2022
My new earrings are fantastic🥰
My new earrings are fantastic! very delicate and lovely They are also very wearable on a daily basis. The craftsmanship is excellent, with excellent quality, value, and service. Vijay is a pleasure to work with, and I received it safe. In the future, I will purchase from Vijay.🙋🏻‍♀️🥰
Response from Ouros JewelsNov 10, 2022
We‘re so lucky to have customers like you! Thank you for your support. We truly appreciate your business and look forward to serving you again. Thank you for being our valued customer. We are so grateful and hope we met your expectations.
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Renee G.
Oct 25, 2022
Gorgeous diamond earrings
If your looking for custom jewelry, Vijay is your guy. They do wonderful work, I’ve had multiple pieces of jewelry made, all custom work and they never disappoint. The earrings I received are stunning, I’m so excited to wear them.Thank you to the Ouros team, I love my new lab diamond earrings, best wishes!
Response from Ouros JewelsOct 31, 2022
Thanks so much for sharing your experience with us. We hope to see you again soon.
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sanchari G.
Oct 20, 2022
It was very nice experience
It was very nice experience. Product was very good, and certified too.
Response from Ouros JewelsOct 21, 2022
Thank you so much for the positive rating.
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Sadaf O.
Oct 20, 2022
The craftsmanship on these earrings is…
The craftsmanship on these earrings is superb. Cut and clarity are perfect! Vijay was highly receptive, reliable, and honest. The package arrived on schedule. I adore it. Vijay, I'm grateful.
Response from Ouros JewelsOct 20, 2022
Thanks so much for sharing your experience with us. We hope to see you again soon.
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