Ouros Jewels Reviews | Read Customer Reviews of ourosjewels.com

Ouros JewelsReviews of ourosjewels.com

4.8769 reviews
Jewelry & Watches
30 W 47th St STE 204, New York, New York

Call Directions Website

Ouros Jewels

About Ouros Jewels

At Ouros Jewels, we believe everyone deserves to shine.We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.Here’s what makes shopping with us special:1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.2. 24/7 Customer Support – Our team is always available to assist you.3. Flexible Payment Plans – Luxury made easy and affordable.4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.5. Free Engraving – Add a personal touch to your jewelry at no cost.We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:+1 (512) 736-7766Ouros Jewels – Where Purity Meets Perfection Follow on Instagram

Ouros Jewels (ourosjewels.com) has 769 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: ourosjewels.com
Website: ourosjewels.com
Category: Jewelry & Watches
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Jewelry & Watches, New York

Ouros Jewels reviews

769 approved reviews, newest moderated first

Claire W.
May 5, 2026
Great communication and on time…
Great communication and on time delivery. Love my ring!
Response from Ouros JewelsMay 5, 2026
Thank you so much! Glad to know you adore your ring!
Report
Kim V.
May 3, 2026
Customer service from beginning to end…
Customer service from beginning to end was fantastic. The product is better than expected. In fact I put the earrings in my ears and have not taken them out.
Response from Ouros JewelsMay 4, 2026
Thank you so much for your wonderful feedback! Genuinely glad to know you're satisfied with your purchase, and we wish for you to adore them for eternity!
Report
Gregory P.
May 2, 2026
BUYER BEWARE
The initial order took over a month to make and receive. Also you have to pay for igi when there are many other companies that provide certificates automatically and for free. Another issue is an option to have your diamond engraved for you personally atleast so I thought. I asked for initials to be engraved into the stone and it was not done. Price is expensive when other companies have better pricing. Customer service was not great nor helpful. Many emails from different people from the company but not on the same page. BUYER BEWARE DON'T BUY OR READ FINE PRINT. NO EXCHANGE REFUNDS OR HELP.
Response from Ouros JewelsMay 20, 2026
Thank you for sharing your experience with us. We're truly sorry regarding the initials being engraved. For this, we had also reached out to you, offering a refund for your order, but didn't receive a response from your side. If you wish, we can also provide you with the engraving free of charge and with no additional fees; please reach out to us via email. However, regarding the shipping & IGI, it is clearly mentioned on our website that antique-cut diamonds do not come IGI-certified and need an additional amount to get certified. Also, your order was delivered within a month from the date of the order, as mentioned in our shipping policy. With that being said, please reach out to us at [email protected] with your order details, and we'll be happy to provide any fair resolution meeting your expectations.
Report
Rachel F.
May 2, 2026
Prompt Responsiveness.
Prompt Responsiveness.
Response from Ouros JewelsMay 4, 2026
Thank you for your kind feedback!
Report
Mary
May 2, 2026
I’ve placed many orders and have had a…
I’ve placed many orders and have had a positive experience each time. Communication is excellent, product quality is excellent, delivery speed is excellent, I couldn’t praise this company enough.
Response from Ouros JewelsMay 4, 2026
Thank you so much for your lovely feedback! So glad to know you've made many purchases before, and it was truly our pleasure to work on each and every order! We'd love to continue working for you in the future!
Report
Sabrina P.
Apr 25, 2026
Deceptive and poor quality
The company had my review removed after ignoring my WhatsApp messages and knowing full well that I received this order as a gift, order #4339. I received this gift 4 months ago and despite being advertised as 10k gold, they’ve completely discolored. I wear 10k-18k gold daily, many of these pieces for 10+ years and have never had this issue with another piece. Not only is the jewelry poor quality, but the brand has gone to lengths to obscure how poor their customer service has been by having reviews removed unjustly.
Response from Ouros JewelsApr 29, 2026
Thank you for taking the time to share your feedback. We're truly sorry to know about your experience with us. We're glad that we were able to reach out to you and provide fair resolution as per your expectations. This is not the type of experience we wish our clients to have or aim for. However, we'd just like to clarify that we have not removed any of your previous reviews. That is not the type of work we practice, as we truly believe in our customer's satisfaction and freedom to share their experience. The review must have been removed by Trustpilot due to lack of information provided by you. With that said, we're happy to make things right with you and would love to clarify any other concerns you might have. We also wish to work for you again in the future. Thank you!
Report
John Deere s D.
Apr 25, 2026
Wirklich sehr zu empfehlen
Wirklich sehr zu empfehlen. Große hochwertige Auswahl. Während der Bestellung und der Fertigstellung immer wieder Updates bekommen und schneller Kontakt mit dem Kundenservice. Sehr zuverlässig. Kann ich nur empfehlen.
Response from Ouros JewelsApr 27, 2026
Vielen Dank für Ihr freundliches Feedback! Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind. Wir schätzen Ihre Unterstützung und Ihre hohe Empfehlung sehr!
Report
Laurie
Apr 24, 2026
I will buy from them again!
I will buy from them again. The process was so easy, quick delivery, great value, and great communication. Thank you!
Response from Ouros JewelsApr 25, 2026
Thank you so much for your lovely feedback! Glad to know you found us helpful and we can't wait to work on your next purchase!
Report