Ouros JewelsReviews of ourosjewels.com

I originally came across Ouros on Etsy and decided to check out their website. At the time, I wasn't familiar with the company, but I was immediately drawn to their unique, custom handcrafted jewelry. From start to finish, they made the entire process feel easy and comfortable. Communication was excellent, and I really appreciated receiving CAD designs and videos throughout the process so I could see exactly what I was getting. The finished pieces were exactly as expected and turned out beautifully! I've already purchased two pieces from Ouros and definitely plan to be a returning customer. Shipping Time frame was not bad, maybe two weeks or less.

I purchased a lab diamond and Vijay found me a better stone and larger than purchased closer for shipping than the stone I wanted!!! Exceptional customer service and willingness to make sure their customers are happy and life long customers!!! I will continue to shop here for all future jewelry!!!! 100% Recommend!!!

Obsessed with ouros jewels! Been buying my jewelry with them for years and been nothing but excellent customer service and amazing prices and quality diamonds.

Absolutely wrapped with my bespoke wedder. From Aus and somehow stumbled upon ouros jewellers. Communication was fantastic and final design is exactly how I imagined it to be. Will definitely be reaching out to them again in the future for another bespoke jewellery piece.

I am so in love with my new ring. I got a 4 carat Jubilee cut and it sparkles beautifully. Communication was easy and responses were quick! They created a custom setting and the quality is amazing. Do not hesitate to order! You will not be disappointed!

Here’s a review you can post: ⭐⭐⭐⭐⭐ I couldn’t be happier with my experience at Ouros Jewels. From start to finish, the quality, craftsmanship, and customer service exceeded all of my expectations. A special thank you to Vijay, who was absolutely outstanding throughout the entire process. He was incredibly responsive, patient, and knowledgeable, making sure every detail was exactly how I wanted it. He kept me updated every step of the way and genuinely cared about making sure I was happy with my purchase. The finished piece is stunning—beautifully crafted and even better than I imagined. If you’re looking for exceptional jewelry backed by outstanding customer service, I highly recommend Ouros Jewels. I’ll definitely be a returning customer. Thank you again, Vijay, for making this such a great experience!

Vijay made the process so easy! From the time inquired about the custom piece I was wanting to having it in my hands was just under 2 months. It is exactly what I was picturing. The ring matches the CAD made for me perfectly. I had 3 different versions mocked up in deciding what I wanted to move forward with. They were super fast about every step and super communicative with where they were on in the process. Including pictures of each step. I would highly recommend Ouros Jewels for all your diamond needs. Shipping was quick and very easy to track.

I am unable to reply to my original review (September 2025) but I wanted to provided an update. After working with Ours Jewels, we were able to come to a satisfactory resolution regarding the broken clasp on my bracelet. I believe I received my new and improved bracelet about 4-5 months after I initially expressed my dissatisfaction with the clasp. Ouros Jewels allowed me to upgrade my bracelet for a reasonable fee. I figured I would turn the bad situation into a new and bigger bracelet, so it gave me a fresh start with something even better. I received a new CAD design and the diamonds they chose for me are absolutely outstanding. The round and emerald cut diamonds in the tennis bracelet are stunning. The clasp design is much improved and has worked well for quite a long time, which is nice. My faith and trust has been restored with Ours Jewels. I am very happy with the outcome.