OurCuffsReviews of ourcuffs.com

Response from OurCuffsFeb 14, 2021

Hello Mr. Kim, Thank you so much for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re very sorry that you didn’t get your order. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue. -McKenzie

Response from OurCuffsFeb 13, 2021

Hello Ms. Robertson, I want to thank you for your feedback. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment. I am sincerely sorry for the mishap, I cannot imagine your frustration, this problem has never happened before and we do not anticipate it happening again. If you wouldn’t mind emailing me at [email protected] to further resolve this to your satisfaction I would love to help! -McKenzie

Response from OurCuffsFeb 13, 2021

Hello Ms. Robinson, I am so sorry for the frustration, we appreciate your feedback immensely. Since your order was international it did take some time to arrive. It looks like your order was delivered on February ninth at 1:39pm. I have already communicated with our customer service team to identify where the problem was on response time for your email, so that we are better in the future.. If I can be of any more help to you please do not hesitate to email me at [email protected].

Response from OurCuffsJan 21, 2021

Hello Ms. Compton, Thank you so much for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re very sorry that you didn’t get your order. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue. -McKenzie

Response from OurCuffsJan 21, 2021

Hello Mr. Lanham, I am so sorry for the frustration, we appreciate your feedback immensely. Unfortunately it looks like your order was already sent out before we could change your address. It must’ve been extremely annoying to receive reassurance for your order and then be utterly disappointed. I can assure you that my colleague assumed the shipping company would change your address however your package was too far along in the process. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction. -McKenzie

Response from OurCuffsDec 29, 2020

Hello, I want to thank you for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re sorry that you didn’t get your order in time. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue. Happy holidays! -McKenzie

Response from OurCuffsDec 29, 2020

Hello Ms. Angle, I am sincerely sorry that your products did not arrive in time for Christmas. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. Usually our packages arrive in a very timely manner. I just followed up on your order and it has arrived in Pennsylvania and should be on its way to you very shortly. I do want to make things right. Please email me at [email protected] and I’ll do my best to help you out even more. -McKenzie

Response from OurCuffsDec 29, 2020

Hello, Thank you so much for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re sorry that you didn’t get your order in time for Christmas, we would hate to ruin anyone's holiday. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue. Happy holidays! -McKenzie