OurCuffsReviews of ourcuffs.com

Response from OurCuffsApr 12, 2021

Hello Mr. Young, I sincerely apologize for the delayed response from our customer service team. We are discussing where we went wrong as this has not happened before. I looked into your order and found that it was an international shipment. Due to COVID impacts there have been many delays on international orders to ensure sanitary needs. These delays are unfortunately out of our hands. However, I just messaged my team to see if there is anything else holding your order back, as sometimes there are unforeseen fees with international orders. If you wouldn’t mind emailing me at [email protected], I can let you know if I hear anything else via email! -McKenzie

Response from OurCuffsApr 12, 2021

Hello Satomi, I want to apologize for missing your friend's birthday. I would never want someone to not receive a present on time. I looked into your order and found that it was an international shipment. Due to COVID impacts there have been worldwide delays on international orders. This unfortunately is out of our hands. However, I just messaged my team to see if there is anything else holding your order back, as sometimes there are unforeseen fees with international orders. If you wouldn’t mind emailing me at [email protected], I can let you know if I hear anything else! -McKenzie

Response from OurCuffsApr 12, 2021

Hello Mrs. Nicolette, I want to apologize again for any frustration we may have caused! However, I don’t believe i ever received an email with your order number. I could be mistaken though! I would love to help resolve this. I just need an order number! -McKenzie

Response from OurCuffsMar 22, 2021

Hello Mr. Hoover, Most importantly, thank you for taking time out of your day to let us know how to better serve you. I looked into your order and found that it was delivered on March 16th. I sincerely apologize for the delay and we would never want to be the reason someone feels forgotten. I went ahead and refunded you for your priority processing and I hope that your wife loves her anniversary gift. If I can be of any more help to you please do not hesitate to email me at [email protected] ! -McKenzie

Response from OurCuffsMar 14, 2021

Hello Mr. Kavanagh, Thank you so much for your valuable feedback. We ship several orders internationally every day and with the current pandemic, occasionally packages go missing or get lost in transit. We are a small business with a small team of people, and we don’t have full control over logistics as Amazon would. This is most likely what occurred with your order. Now, we do honor our refund policy and have already issued a refund. Please confirm that you’ve received it. You can confirm this via email. My email is [email protected]. If there is anything else we can do to fix this problem to your full satisfaction, please don’t hesitate to email me. -McKenzie

Response from OurCuffsMar 15, 2021

Hello Mr. Gravett, First off thank you for voicing your concerns and bringing our attention to this problem. Unfortunately with the covid vaccine taking precedence over other mail, shipments have been taking a bit longer. Not to mention the delay with the winter storms. I went ahead and looked into your order and did find that it was delivered on March 10th. If you wouldn’t mind emailing me at [email protected] to confirm the delivery of your item and the address of the delivery. I would love to resolve this situation to the best of my abilities for you. -McKenzie

Response from OurCuffsMar 14, 2021

Hello Mr. Chang, I want to thank you for your feedback. We would never want to infringe on such a memorable moment for you and your wife. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment and resolve the issue immediately. I am sincerely sorry for the mishap, I cannot imagine your frustration, I have never seen a problem like this before and we do not anticipate it happening again. If I can be of any more help to you please do not hesitate to email me at [email protected], have a great night! -McKenzie