OumuaReviews of oumua.me

J'ai reçu ma commande après un long temps. Lorsque je l'ai reçue j'ai tout de suite suivi les instructions et j'ai mis à charger mon Oumua. IL s'arrêta de clignoter après une quinzaine de minutes. je n'ai pas eu le temps de finir les tests qu'il demandait déjà à être rechargé. J'ai interpellé le service client qui m'a dit qu'il s'arrêterait de clignoter quand il serait chargé. Je l'ai chargé, laissé hors de sa base, retenter de le charger, il clignotait toujours sans jamais s'arrêter. Le service client m'a demandé de faire des photos et vidéos ce que j'ai fait. Et a fini par déclarer que c'était de ma faute s'il ne chargeait plus car je l'avais laissé trop longtemps sur son chargeur et donc qu'ils ne pouvaient pas m'aider. Je ne m'en suis même pas servi en exercice une seule fois ! C"est une honte. Cet appareil est de la camelote et je conseille à chacun d'aller voir la concurrence !

Unfortunately, this was a very disappointing experience during my customer journey. I ordered a device, and it arrived after a long wait. I was very satisfied at first, so I immediately ordered another one for my family. Then, out of the blue, my device suddenly stopped charging. During a workout, the battery level dropped from 100 to almost zero percent in just a few seconds. I then reported the problem to support. In their response, they asked me to confirm that the device had been left on the charging pad overnight to charge. I did so because I understood this to be the solution and documented it as well. As a result, the device is now completely unusable and shuts off immediately. Now customer support is telling me it’s because the charging time was too long? I feel like I’m in a bad movie right now! I’ve filed an appeal and am hoping for a reasonable solution in the form of a replacement device.

Just like others, unit was dead on arrival. Reached out to customer service multiple times and eventually asked to send a video which I did. No response after weeks of emails. This company is a scam. Do not buy from them. You will be wasting your money.

The product stopped working after two weeks. It doesn’t turn on and the battery doesn't charge - never stops blinking when on a charger, doesn't turn on when off. And there appears to be no support: no response to my email to the email address listed in the manual, no response to my message to their Whatsapp "support" number. The physical product itself has a poorly placed and designed on/off mechanism: it is in the middle where it can be easily touched and accidentally turned off or on while in use. The app that comes with it has clunky flow and the instructions it gives during exercises are badly phrased, such as "prepare to exhale" after you exhaled, instead of "inhale without the device". The instructions of how they want you to breathe - slow and steady vs. hard and fast - are not clearly given for each type of exercise and there is no information of how to interpret various stats they show after, and no clue given of how to improve "compliance" numbers it reports. Overall, at best, it feels like a product rushed to market without good testing by a company that has no resources to have any support. But I wouldn't exclude the possibility that it is a scam. Update: after a while I got an email from them asking for pictures of the device. I promptly emailed them and haven't heard anything since. It's been over a month now.

Unit was Dead on Arrival. Multiple emails sent with their tech support being slow in responding to them and constantly keep requesting photos and videos of the issue before replacing. Many review such as this one are all over the internet. The idea behind the unit may have been a good idea, but with poor customer service it's just not worth it.

Ordered item and it was dead on arrival. Won’t charge or turn on. Spoke with the company and sent videos to which they said they would send a new one out. It has been over a month and no item or response to my email. I will be seeking a refund via shopify

Product never turned on could not charge it and the company was no help and would not let me return it

I ordered my device on November 26 and still no product. I wish I saw these reviews before I wasted my time and money with no contact from this company. I feel scammed and will be going to my bank to reverse charges as I don't anticipate I'll ever receive the device or any customer support