Claire
Terrible customer service
There is no customer support if a problem comes up. I have been gaslit by a bot called Allan for a week, with nightly emails which arrive at around 6.15pm each evening asking me to reply to it, apparently unaware of my increasingly desperate replies during the day. I am now locked out if an a count for which I paid $99.99 two weeks ago, after reaching my account limit by trying to follow Allan’s advice. This is one of the worst experiences I have ever had with a professional service.
Response from Otter.aiMay 11, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.