Hannah
Recurring payment after endless attempts to cancel
After an email I had originally signed up with was no accessible, I tried to cancel my subscription to Otter.ai three separate times and they never responded to me or my credit card company. I sent multiple emails, disputed it, and eventually I had to get my credit card company to stop the payment. Horrible customer service which borders on a scam. I advise against using any of their paid services.
Response from Otter.aiFeb 2, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.



