Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Chris P.
Absolutely appalling they took my money for pro account and it does not reflect in my app and it's impossible to get hold of anybody. Disgusting in this day and age.
Response from Otter.aiApr 28, 2026
Thanks for your feedback, and we’re sorry for the frustration. We’ve requested your details so we can look into this and work toward a resolution as quickly as possible. We appreciate your patience.
Kunsang L.
"I am disputing the unauthorized charge of $180.73 on Feb 23. Your chatbot refuses to connect me to a human and ends the chat. I did not authorize any seat additions. Please process a refund immediately or I will initiate a chargeback through my bank."
Response from Otter.aiMar 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Luke R.
Default setting sent out meeting notes to every attendee of meeting that I didn't consent to. Stay away from Otter AI.
Response from Otter.aiMar 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Polly S.
I was signed up for Otter.ai without realising I had done it, and it also spread to other people in my organisation. It was difficult to stop it from inviting itself to my meetings and difficult to delete my account. There is something wrong with the way it is working to sign people up without proper informed consent.
Response from Otter.aiMar 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Wilandre L.
Hello otter you continue on to take money from my bank account even though I cancelled my subscription.You take whatever amount of money you want from R500 to R200 it does not make any sense.It proves to me that you are stealing people's money.Your website should be shutdown as it not reliable and fraud.I cancelled my subscription on the 9 May 2026 and you continue on to take money out of my bank account.
Response from Otter.aiMar 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Daniel G.
They are posting jobs on Upwork and tricking people to sign up to Otter AI, wasting people's connects. Deceptive and criminal.
Response from Otter.aiMar 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Matt
Otter.ai has been charging my account $30/month for seven months ($210 total) without sending a single receipt or billing notification. I reactivated the account on July 23, 2025, for a meeting that the software failed to record. I cancelled immediately, yet charges continued. Support (Jennifer B.) explicitly stated that monthly receipts are "opt-in" only—a clear dark pattern designed to hide recurring charges from customers. Even after cancelling again today (2/17/2026), I received no confirmation email. This is predatory and bordering on fraud. I am demanding a full refund.
Response from Otter.aiMar 25, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
Daniel L.
I hate this tool. The notifications are offensive, it's clunky, and it's darn near impossible to remove yourself from receiving meeting notes.
Response from Otter.aiFeb 13, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.
