Otter.aiReviews of otter.ai

Transcription accuracy poor with >1 speaker, overlap, painful edits to clean up. Cost ridiculous as limited by # files not duration… about $2-3 per transcription. Couldn’t delete credit card info. Slow customer response. Not easy to cancel Also issues with inconsistent AI responses for SAME prompt. SUBMITTED CASE at Otter's request but no case# provided as reference?!

The UX is clunky. You click upload a video, nothing happens, repeat nothing happens, repeat... Then you find you've used all 10 monthly uploads on two videos when you get ten emails. The Complaints procedure is convoluted. There is no mechanism to recredit the 8 upload credits due to poor UX and poor workflows. The AI bot refund procedure doesn't send you a copy of your complaint, the Complaint then disappears into a black hole. After many complaints, all of which require me to know how I took out my subscription as they appear to have no records of how I did, I've requested their Ombudsmen details to escalate, but again been ignored. I found writing the video audio by hand to be quicker. Apparently, you can train it to recognise voices and not jumble the speech all under the wrong speaker. Well if you haven't used your months credits on two short videos due to poor UX and work flows you could. The time doesn't copy and paste, so again - by hand. The product is painful, poor UX. Poor workflows, no Customer Service, No process to cancel or even confirm your not on auto renew. In three words: stressful waste of time. I'd avoid - save yourself 7 hours wrestling with the non existant complaints procedure. 7 hours of your life you'll never get back.

I hate otter.ai. I want to get rid of it and stop it from logging into my zoom meeting. The recommended thing to do, if you don't want to read 26 (literally) of their help articles is to delete your account. If only I could login... Their is no, zero, zip, nada way to reset your password. Grrrrrrr....

First and foremost, I almost never leave reviews or go out of my way to publicly criticize a company, even when it may be warranted. I generally believe most issues can and should be resolved directly between the customer and the organization. However, this experience needs to be flagged because it has been one of the most infuriating and time-wasting experiences I’ve ever had with a company I’ve paid. I genuinely enjoyed the service for a while, but things went downhill once they began limiting uploads. Their software rarely captured audio from my Google Meet meetings - which is my primary use case. I went through multiple rounds of troubleshooting, but nothing consistently solved the problem. Eventually, I was forced to record meetings on my phone or another device and manually upload them afterward just to get the functionality I was paying for. Then, despite the fact that I only relied on uploads because their core recording technology wasn’t working properly, they capped uploads at just 10 per month. The most frustrating part was customer support. Both chat and email felt entirely bot-driven, leading to endless circular conversations where I had to repeat myself multiple times without ever receiving meaningful help or resolution. Beyond frustrating. I genuinely wish I had never started using them.

Very poor experience. You sign up but they keep you limited to the free plan and 30 monute transcripts. A rip off, a poor product, impossible to contact customer service etc. There are better complainies out there because honestly an ai company that can't even correlate its systems to subscriptions is redundant and poor. If they tell me to waste more of my day in the support centre I'll scream. You're supposed to make life easier not harder! Be better!

Otter.ai is a FRUSTRATING company. They have NO PHONE NUMBER for billing issues! I was charged $88 for a cancled subscription and the phone number listed for them on the American Express transaction is no good - the call fails when the number is dialed. They state on their website that as of November 2025 they do not provide phone support, which evidently ALSO INCLUDES BILLING!!! They don't even provide an email address to use to get in contact with someone regarding a billing issue. SO BEWARE - if you have an billing problem with them, you're stuck. There's ABSOLUTELY NO RECOURSE!

This company. How does a company that literally has ai in its name not have api or mcp connections?? They literally make it impossible for any ai first company to function with their product. --ALSO-- I went into my transcripts from a month and a half ago to view them and it WOULD NOT LET ME. I got a message that said "You've hit the transcription limit. You can get the full transcript using your paid plan minites." ........... WHAT? ............. WHAT A RACKET! I pay for the business plan (which is way overpriced for what it is) And they dont even allow you to view your full transcripts of calls anymore? A month ago I had no problem viewing this transcript, but now they are locking it behind YET ANOTHER PAY WALL I would suggest that you run away from this company...at this rate they wont be around much longer anyway I would recommend transfering your meetings to an external storage location, because this does not seem like the kind of company that should be trusted. You never kniow when you will be locked out of your own transcript data....

This company is a joke, they don't deliver when you upgrade and support never gets back to you.