Otter.aiReviews of otter.ai

As a novice with using notetaking systems, I encountered a related set of problems during my set-up that resulted in the loss of some meeting sessions and some unintended, accidental recordings that chewed up my available transcription minutes. I filed a support ticket to help me navigate process and procedures with Otter Pro. To my surprise, Luis Juarez ( who answered my support ticket) was responsive within minutes, guided me through what his team saw as the issue, and helped me with a solution that made sense! Always generous with his time in dealing with what was something simple to him, but was a business lifesaver to me. Honestly, this high level of service should be the benchmark for others supplying services to us out here in the deep waters of business. Thank you Luis and Otter Pro!

I signed up for an annual subscription for the pro version before realizing that it wasn’t going to work for my oddly specific needs. Even though I had subscribed for the year, they graciously refunded my purchase as my realization was quick, and I really couldn’t use the service for the way I intended to. Incredibly good customer service. They didn’t have to give me a refund, but they did.

I had a great experience with Allan’s support. I was impressed by how fast, accurate, and helpful his response was. He understood my situation and provided the solution I needed right away. Thank you, Allan, for your excellent customer service. I would definitely return to this service again in the future.

Reached out about a subscription issue after our company closed and I'd lost access to the company email. The support was fast, understanding and sorted out a refund and cancellation without any hassle. Really appreciated the quick, friendly service from Julia.

Just a support team looking out for the customer, doing the right thing and exceeding expectations. I'll call out Junior Torres on this one!

Otter handled my refund request with remarkable speed and kindness. Allan went out of his way to make an exception despite the usual refund policy, turning a potentially frustrating situation into a genuinely positive experience. Although I can’t use Otter at the moment due to my employer’s compliance rules, I was truly impressed by both the product and the professionalism of the support team. If my circumstances change, Otter will be one of the first tools I return to. Thank you, Allan and the Otter team, for your outstanding service.

Was charged for the coming year without my noticing it, and Otter reversed the charges fast. Excellent experience.

Needed to address an issue about changing my subsctiption and it was handled prompty and efficiently.