Otter.aiReviews of otter.ai

fast response, reasonable, and took care of everything!

I recently made an accidental upgrade to the Otter Business plan during a stressful time when my Visa card had been misused. The full yearly amount was already taken from my bank, so I was very worried. Otter’s support team responded clearly and kindly, canceled the Business plan, and refunded the mistaken payment, even though the transaction had already gone through. They also helped me cancel my Pro plan and reassured me that any remaining value can be reactivated if I decide to sign up again in the future. Overall, it was much easier than I expected to resolve the mistake and get my money back. I feel safe knowing that if I come back to Otter later, my account and remaining value can be reactivated without trouble.

I am very grateful that despite having a policy of no refunds, I was given one in a time of need. Got me out of a big pickle and I’m very thankful for it!

Otter.ai is a useful tool when you need it for transcribing meetings or interviews. You can also search through the transcriptions to locate discussions on particular topics. Prompt and helpful Customer Service staff.

Customer service spot on!

I was billed for an old account of which I was unaware. I reached out to the Otter.AI support team and they were able to quickly help me resolve the issue, cancel the old account and were even kind enough to refund the payment even though their TOS do not require they do so. I am very grateful for their help and understanding! They truly care about customer support and satisfaction.

Jacob was great to work with. Super responsive, and was able to take care of all of my issues and questions!

The product is world-class and the support 5 star. Special thanks to Bethany Bowr, you rock!