Otter.aiReviews of otter.ai

Be aware of this company!!! They will renew your annual plan and charge you without any notification. After that, you cannot cancel your plan with a refund.

Paid for PRO Plan, cannot use its features and cannot get a response from the support after 5 DAYS!!! This app used to be legendary but now it seems like they do not let me access my old notes. Even though I pay for the Pro Plan, and they do not respond to my emails. Disgusting!

I recently purchased the $150 Otter Pro 12 month plan and immediately encountered multiple issues with privacy, integrations and overall app usability. I contacted customer service the same day. Canned replies advised me to wait, then asked me to provide more information, then flat out ignored me ticket for over two weeks. It was clear that Otter.ai had no interest in acknowledging issues with their app, so I cancelled my subscription and requested a refund. Otter.ai responded that they couldn't help and that I should pursue my refund through Google Play - but if course it's now outside of the 48 hour Google Play refund window. Taking advantage of customers being patient in order to avoid processing refunds for an app that doesn't work as advertised. When a company refuses to meet basic standards for app quality, customer service and accountability, they certainly should NOT be trusted with your sensitive voice data.

The transcription is fine, but beware their attitude to customers. The platform has been set up to trick you into adding additional seats: a setting is automatically enabled that means when you share a recording with a colleague, it creates a new seat for them AND BILLS you for that seat immediately. They have a no refund policy, and although I did manage to get a refund in this case, their support implied that they were doing me a favor. Obviously a toxic attitude towards their customers, and we won't be renewing.

Otter keeps sending emails and unwanted ads. There is no unsubscribe. I only like providers that do not phish

The auto-renew is a pain that I never intended to use. Worst part is you get an automated response from "support" with a copy and paste of a FAQ. Avoid giving them credit cards.

Worst customer care or services I have ever seen. I was a monthly customer for a year or so. Then decide to pay for the year. About 3-4 days after I submitted the charge it hit my account and a day where I had a large purchase and was rejected for daily limit. my account was immediately drop back to the free version. I have been working with them 4 days to get them to rerun card or I could do, but don't want to be double charged if they decide to rerun. you get one email and then hear nothing from them. I had one guy that was going to reinstate and send me an invoice...that never happened.....i will keep free account and shop around Fireflies is a good alternative. Otter is not the only one in this space any more