Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Laura W.
Love Otter. I have used several other meeting note takers, but Otter is definitely the best, and they really have incredible customer service.
Response from Otter.aiAug 3, 2026
Thank you for the kind words about our support team! Providing a helpful and timely experience is always our goal.
Pete C.
Great product and great support too. Thanks Luis!
Response from Otter.aiAug 3, 2026
Thank you for recognizing Luis! We're so glad they provided a helpful and positive experience. We'll be sure to share your kind words with them.
Nicole P.
Excellent customer support. They were understanding, responded quickly and helped resolve my issue even though it was my mistake. I'm very grateful for their understanding and professionalism. Thank you!
Response from Otter.aiAug 3, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
BB
The software has been very simple to use. It's made my life easier in regards to notetaking and transcriptions have been very helpful. I had an issue where I deleted a recording by accident and the Support was reasonably quick.
Response from Otter.aiAug 3, 2026
Thank you for taking the time to leave a review! We're happy to hear you're having a good experience with Otter.
Krishna
The otter support team is great. They kind off had a solution to every problem that I had. and that was really quick. Agni Leiva from the Otter.ai Support Team did a wonderful work to get my issues resolved.
Response from Otter.aiAug 3, 2026
We're happy to hear that Agni took great care of you! Thank you for sharing your experience and recognizing her work.
Keiji
Great transcription service. Morgen from the Otter.ai Support Team was incredibly helpful and flexible in accommodating my unusual request.
Response from Otter.aiJul 29, 2026
We're happy to hear that Morgen took great care of you! Thank you for sharing your experience and recognizing her work.
Christiana H.
Otter.ai has been genuinely useful for transcribing and organizing my notes. I recently reached out to support with a question, and Morgen responded quickly, and was understanding and kind throughout. It made a real difference and left a good impression on me as a customer.
Response from Otter.aiJul 29, 2026
Thank you for recognizing Morgen! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
Daniel I.
Prompt refund of inadvertent subscription and great software
Response from Otter.aiJul 29, 2026
Thanks for sharing your experience! We're glad Otter has been helpful, and we appreciate your support.
