Otter.aiReviews of otter.ai

As part of our neighborhood organization, a few years ago, we started a project to record oral histories of people who lived in our area. We recorded several interviews and used otter.ai to transcribe the recordings. Since our not-for-profit is all volunteer, people got busy with life and others moved away. We hadn't been able to use our subscription, which automatically renews every year, for over a year. I wanted to cancel our subscription before the annual renewal, but wasn't sure how to do that successfully. I contacted otter.ai support. Within a few hours, Ricardo, one of the support folks, contacted me, has arranged to cancel my renewal. And noticing that we hadn't used our account for several months, graciously arranged to refund our recent renewal, which I was pleasantly surprised about since we understood the non-refundable policy. Thank you, Ricardo and the otter.ai support team.

I have mistakenly purchased an annual subscription without meaning to buy, and the Otter team was extremely happy to provide me a refund with a great customer service. No hassle, no long back and forth emails. They were kind, responsive, helpful and very much supportive to my case. I am super happy and thank full for this. Thank you Otter and Morgen!

The Otter customer service team promptly addressed my issue to my complete satisfaction. I frankly did not expect it to be resolved so swiftly. Their response tells me that they are committed to excellent customer service.

It’s a complicated system at least for me. But unquestionably they care about their customers and do what they can to make things right. If you’re considering a product in this area, this is the one to go with.

Prompt reply, tech support was able to resolve and answer the billing issue question.

I no longer had a use for Otter but overlooked cancelling my annual subscription - I was very impressed when they refunded the fee immediately after I sent a request.

The support team reached out and supported in less than an hour to resolve my issue. They were incredibly personable, kind and really helped me during a very difficult time in our family's life. An absolutely amazing software, and even more amazing customer service team.

Smooth and efficient account recovery! ​I lost access to my account following an email address change, which caused a lockout. ​Initially, the support team asked me to supply all the information needed to verify that I was the rightful owner of the compromised account. Once that was completed, everything went very smoothly. Thank you for your assistance and support!