Otter.aiReviews of otter.ai

The most shocking customer service. Account was deleted and I have been waiting to hear back from customer service for over a month to have the issue handled. Please avoid at all costs!!!

Otter hacked my account and sent government sensitive data to all of my email contacts to promote itself. This was a Federal offense that put my job in jeopardy. I didn’t even get an apology.

This is an appalling piece of software. In short: Signed up for free account. Opted for it not to 'join' meetings automatically but it still did. Removed my account, but otter still joining my meetings. Sent 3 emails to their support but no answer and issue remains unresolved. AVOID AT ALL COSTS

One BIG problem at the outset is that there is no customer service number to call so any issue is challenging to get resolved in a timely fashion as it is too much back and forth with the customer service email and sometimes they don't fix the problem or address the wrong issue! The software is buggy and has several issues... half the time, the Zoom URL is reported as "Invalid" within Otter while it is still a perfectly good URL for me to join the meeting; So critical meetings that I wanted to record/transcribe I have been unable to do so (reported this multiple times with screenshots); Sometimes the service simply refuses to connect at times even the meeting it is transcribing has a perfectly good connection to the network at the same time (provided proof with screenshots). In multiple instances, Otter has recorded the same meeting twice because there happened to be 2 meeting invites on the calendar for the same meeting resulting in 2 identical recordings/transcripts. When it does this, it counts both meetings towards the monthly limit. I contacted customer service a couple times about this problem but they say they are unable to fix this and give me the credit for the minutes used. Another issue is that meetings don't stop transcribe even after the meeting is done and as I result I had the recording go on for 152 minutes even though meeting recording limits according to their website stop at 90 minutes. I have been a paid subscriber only for just over month and already it has been such a painful, frustrating experience!!

Extremely Invasive and aggressive software. You wont even realise its got into multiple colleagues computers without permission. There's another thing that behaves like this ... A VIRUS!! Also i got charged multiple times for no reason. after subscribing for annual at $99.99, i somehow got charged random amounts between $197 and $99 over the next few days again totalling around $500

Let me preface this by saying I've been subscribed for almost two years (mostly too lazy to find another recording app). The transcription sucks btw. Anyway, the price for my account is due to triple next month so I figured, let me grab my recordings before I close my account. Lo and behold... Unless you're in the "Business" tier, you're forced to export every one individually. Obviously completely unfeasible, and that's the point. 2 years of *my* recordings are inaccessible to me because they want to squeeze a few dollars more out of users. Garbage company. They used to have Dropbox integration for Pro users and silently removed it. They used to allow "bulk exports" and silently removed. Price increases occur every 2 or 3 months. The worst part is - you are locked out of managing your data in any meaningful way. Again, "bulk exports" are locked away for 30$ a month now, and are literally the only way to get your recordings back (unless you want to download every single one individually). Meanwhile, if you record on your phone - all the files are still there but Otter won't let you access them because otherwise how would they sell this worthless product. Absolute scumbags. Customer service team obviously won't help you either because it cuts into their predatory business model. Buyer beware.

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I paid them for an annual subscription to their pro account and they never upgraded me and will not answer any customer service emails or refund my money. Seems like a scam or a very poorly run business and tech.