Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Rich Armington, LCSW, CGP, S.
Allan was incredibly helpful. His knowledge of Otter and my questions was spot on. He was kind, enthusiastic and welcoming of my questions. I’m so happy to use Otter, and particularly that I can email with someone like Allen. Thank you, Rich
Response from Otter.aiAug 26, 2026
Thank you for recognizing Allan! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
Samuel T.
Junnior Torres was extremely quick to solve my problem and offered to help beyond the original request.
Response from Otter.aiAug 26, 2026
So glad to hear Junnior took great care of you. We'll let them know their hard work is appreciated. Thank you for the review!
Winter Refrigeration L.
Rating: ⭐⭐⭐⭐⭐ Review: Outstanding customer support! I accidentally added extra team members to my workspace without realizing it would trigger additional seat charges. I reached out to Otter.ai support, and they resolved the issue quickly and refunded the extra amount without any hassle. Exceptional customer care and prompt resolution!
Response from Otter.aiAug 26, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.
Hope
I submitted an urgent request to the support team, and within 10 minutes they had my issue resolved. Truly remarkable customer support service!
Response from Otter.aiAug 25, 2026
Thank you for your review! We're happy our support team could answer your questions and provide the help you needed.
Sam
Otter AI is great! The support team got back to me really quickly and resolved my problem immediately :)
Response from Otter.aiAug 24, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
Taylor D.
Otter Customer Support was Fantastic! They are quick and personable! Happy to be using the service!
Response from Otter.aiAug 20, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
Carla D.
I initially reached out to Otter’s customer service pretty frustrated — honestly, I came in like a bull and came out like a lamb. 😂 Their support team was incredibly patient, responsive, and helpful throughout the whole interaction. They took the time to explain everything clearly, addressed my concern properly, and never made me feel like I was being difficult even though I definitely came in with some fire. By the end of the conversation, I felt completely reassured and genuinely impressed with how they handled the situation. Great customer service can really change how you feel about a company, and this experience absolutely did that for me. Because of this, I resubscribed to their service! Great job, Otter!
Response from Otter.aiAug 20, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
Christina
Excellent service by their Support Team and Allan!
Response from Otter.aiAug 18, 2026
We're happy to hear that Allan took great care of you! Thank you for sharing your experience and recognizing their work.
