Otter.aiReviews of otter.ai

The software is good, but beware sharp business practice. I had one project to transcribe, and signed up I thought, to subscribe on a monthly basis.NO, they continue to take money from your account until you cancel. It's not a monthly subscription at all, its a subscription paid monthly.I've been paying for an app I didn't need.

Terrible customer services... I tried to pay for pro-version with 1 account, but they automatically charged for 3 accounts. I felf so shocked and kept in touch with customer centre, but no one replied... Seriously would like to get refund and delete my account...

unsubscribe from their emails once, twice, three times, four times. They break their emails down into about 100 categories so you can only subscribe from one "category" of email at a time. Very dodgy. Avoid.

I cancelled my service and they went ahead and billed me weeks later anyway. Ignored my support emails. No one to call. Can’t log in because I don’t have any account anymore. If you do cancel with these guys, be sure to take screen shots of the cancellation, and call your credit card company to block the account so they can’t hit your card anymore. It seems like a reputable company, but their billing process and support is unacceptable. Be very careful if you choose to share your CC info with them.

Terrible company - absolutely scandalous - do not use. I upgraded to business, and now it's impossible to delete my account - it's been two months, and they keep sending me to unhelpful pages or not answering my emails. The option to cancel isn't there - it's an absolute scam.

Thieves. I had to upgrade to business level service and thought I'd be charged about $220. They charged me $750 for "three seats" even though my profile says explicitly I'm a single user and I had never seen anything about "seats." Inexplicable. I've twice, maybe three times, contacted their so-called customer service and have gotten nothing but an automated reply confirmation email. Evidently, it doesn't have customer service. If I don't hear from them, I'll cancel my service and ask the credit card company to try to get a refund and propose blocking all customers' payments to this company on grounds of deception bordering on fraud.

I used Otter in 2022 for a client and paid for the pro account right away. It was a MUCH different product experience than it is now. I wanted to try Otter with some other notetaking tools so I signed up for a free account but I selected "don't automatically join meetings" by default and this is not what it will do. It will automatically join a meeting, then of course, you're in a meeting, and you can't turn it off as you're in a meeting already, so you go ahead and choose to deal with it later. Afterwards, Otter.ai sends each person on the invite list a recording, but they can't see past 30 minutes on the free account. So the CTO who didn't attend is asking me for access to a transcript I never intended to record or share. I ended up having to pay for a monthly subscription to unlock it for him. However, Otter.ai only captured 42 mins of a 2-hour meeting - so that was pointless. Then I went it and turned if off of everything, and it STILL tried to join a call I was having later in Google Meet. I reached out to support, and there wasn't a response. I have deleted my account and all my data - this is basically MALWARE type software now and I will be disputing the charges if they try and charge me anything. DO NOT USE THIS TOOL.

The site is trying to charge me even when I’ve subscribed for annual premium and when I tried to cancel there’s repetitive attempts to charge my card. Fraudulent company! Poor value.