Otter.aiReviews of otter.ai

Horrible software. Not user friendly, layout is just to chaotic and at the end - it doesn´t do the job. The main thing is - you have to leave your card details to be abale to get the free trial and even I decided the same day I´d like to cancel the free 14-day trial it was almost impossible to do so. The chatbox is usless, the 'human' never get back to you. Very frustrating and still - I am forced to 'use' the trial by the July 23... I assume that I ´ll be charged the full year subscription although I haven´t used the software one single time!!!

Terrible to use! The app wouldn't let me access a transcript from the previous day. The app said I had no Wi Fi connection. I clearly had a strong Wi fi connection. Support is abysmal.I asked for help both by email and chat and received no response! Do NOT recommend!

I recently subscribed to Otter ai on behalf of my husband (Pro yrly subscription). I received an invite to my personal address (i signed up previously for a trial) to become a team member but there was absolutely no mention of there being a charge for joining and Pro indicates small teams. As soon as I accepted Invite, I was charged for a full year. I raised a support ticket - no reply as yet but asked chatbot and was informed there is a no refund policy. This is extremely disappointing, unethetical and not acceptable. shame on you Otter ai

I paid for a one month subscription for $16.99 yesterday afternoon to give Otter a try for a short period of time. In the middle of the night, literally, 3 a.m., I got a notification from my credit card company that Otter attempted to put through another $118.93 charge without my knowledge or authorization. That's it. I don't need a month. The first 12 hours showed me all I needed to know. I am done and have canceled my subscription. Bye bye....

The service, and their AI is awful. I have to manually edit every single conversation I upload, regardless of whether or not it's a good quality recording or not. The nail in the coffin for me was that their AI was unable to determine sex of people, regardless of their names. It automatically assumed that the two people being discussed were a man and a woman, and so the summaries always keep referring to the other person as "she", even though he is a "he", and has a male name. I emailed them about this, and they disregarded it, and acted as if it wasn't a big deal. If you want accuracy, use free transcription, or do it yourself. The time you need to spend editing makes it completely worthless.

Horrible at providing any value outside of their app - they use a lot of dark UX patterns like forcing you to export transcripts one chat at a time. They also are shady with their billing/invoicing. We have paid them thousands of dollars that I requested refunds for and cancelations. They are not very helpful at helping you use their app, if anything it feels like they want you to forget you ever signed up.

Absolute garbage. I have a personal email, and an email I use for microsoft, the meeting was recorded and sent to my personal email, I can't get to it without getting permission from the meeting people to switch to my microsoft account, which only exists to keep those heathens away. I have shuttered programs at work related to Microsoft and their lack of privacy.

I was on a Zoom call pitching a workshop to board members. Otter's AI Notetaker joined my meeting to transcribe. When I left the call, the Notetaker stayed in the meeting and kept recording. The board members couldn't remove it, and they had a confidential discussion to move on to. This created a major privacy issue and made me look extremely unprofessional. When you leave a meeting, your Notetaker should leave with you. The auto-join settings are also buried and hard to find. I've since disabled auto-join entirely, but the damage was already done.