Otter.aiReviews of otter.ai

Paid for premium service for a month. Cancelled through their procedures and three months later still being charged. Each month I have to contact my credit card company to dispute the charges.

Transcriptions were okay but I'm not going to reread the whole transcription of a meeting and the AI summaries and action items were useless. Otter makes it very hard to fully remove in an obviously intentional way. I no longer want this service so why would I want to share the details of all of my meetings with them. I definitely do not recommend Otter.

I really wanted to use Otter - I could use a transcript service for some things - but setting up an Otter account is like fending off the guy who just wants to get into your pants. They wanted all my calendar contacts before I had even figured out how to use it - and how it would be useful to me. I gave it another try because a platform I was using was using it and the same frustration - oversell, overshare - don't give me a chance to see how this is useful in my day to day work. I hope they do see this because once again I am cutting off something I would actually find useful if they would just give me a chance and not get too personal too fast.

Worst customer service experience of the last few years. I have requested several weeks ago to cancel our subscription (can’t do it through the system) and only received automated responses. I have opened several tickets and the subscription is still not cancelled and there’s an automatic renewal set up. When finally someone got in touch weeks later, they still have not actioned it or got back to me. Unbelievable.

Unauthorised charges. Also it doesn't work properly.

I made a one time purchase more than two years ago of a one year access for over $100. I ensured it was a one time purchase because I only needed it for a few sermon MP3 files I wanted transcribed. It was a good system at the time and the price was right. Not any more! A couple of weeks ago I discovered that they have been charging me $35 a month for who knows how long, never authorized them to do so, AND THE PLAN THEY ENROLLED ME IN WITHOUT AUTHORIZATION IS ENTIRELY DIFFERENT THAN THE ONE I PAID FOR! I found the original email showing my first and only authorized purchase, customerservice@ and when I replied it kicked back. I called the number showing for the vendor on the Amex website and got a recording that the number is disconnected. Amex wants me to research and provide all documentation to cancel out the few charges I still can. I reported the card lost to get it cancelled and replaced. I don't understand how people like this sleep at night.

I downloaded this app on my phone and logged in using Google, after that, I no longer checked that. Two weeks later, I had an interview with a top finance company based in London, this app sneaked into our meeting room without permission, recorded our meeting without authorisation, and spread the recording of the interview with the analysis of everyone’s behaviour to everyone using my name (i.e. xx via Otter) including all interviewers and HRs!!! That’s totally unacceptable. That led me to lose the opportunity to get into my dream company. Avoid this unethical app at all costs!

Terrible service. There is no customer service. They don't reply to any emails if you have a question (I have sent two). I will not be using again.