Otter.aiReviews of otter.ai

I agree with so many other reviews here about support. I’ve had a business subscription for my company for less than two months and needed support as Otter is sharing meeting notes despite my settings for this being turned off. I have sent multiple emails expecting the “priority support” which is supposed to be a selling point of this plan, and I’ve heard from nobody! Otter seems like a front for harvesting information as there is no after sales service. I’m going to lodge a formal complaint with the US Federal Trade Commission and I urge others to do the same.

We are a relatively new customer, having taken out an account in early September. We used the IOS app for a 3-hour in-person meeting of six people of three males/3 females. The transcript "recognised" two speakers. Speaker 1 was an amalgamation of different male and female voices; Speaker 2 ditto. We hoped Otter would be a reliable minute taker, but its failure on that front has created extra work. We contacted Customer support that day and asked for any help or guidance, ticking the box which allowed them to listen to the recording. Since then, no response, nothing. And that is despite two further support tickets asking for updates. Our experience of the app for in-person meetings is terrible and the support is zero. And we're a new customer. It seems from other reviews on this site that they are a company to avoid in these circumstances.

Otter.ai says they give "priority support" for business but the main function I needed stopped working and they haven't responded to multiple request tickets for support over the past three weeks. So now I've spent over $200 if I remember correctly for a yearly membership and the program does not work for me any longer. I have no support, no one to talk to and no avenue for a refund. The program was decent before this happened but it's basically useless as a transcription tool now as it stopped recognizing all of my vocabulary. I've troubleshooter extensively to fix this on my own. Terrible company that cheated me.

I was forced to sign up for Otterpilot to access the chat notes for a webinar I attended. Warning, if you are given a link to do this DON'T. The company will demand access to all of your personal information and email account information and try to get you to give them access to your friends a colleagues as well. The site itself bombards you with advertising and demands to sign up to their paid services and endless demands to sign in repeatedly with increased demands for access to personal information each time. They also begin straight away bombarding your email account with advertising and their unsubscribe button doesn't work. The one thing it doesn't do is give you access to the meeting notes for the meeting you attended. The whole thing is a giant data collection scam to collect your data and use it for high pressure sales tactics. They want everything they can get from you and you get nothing in return

Please can you help? It’s impossible to cancel the subscription! Each time I click on the cancel button, i have an other page that is displayed in which I have to explain my rationale to cancel (click button). From there the page is freezed and it’s impossible to go through and then impossible to finalize the cancellation process! Is it a kind of scam or what ??

I had a very bad experience with OtterAI which negatively influenced my views on AI and transcription abilities of AI-powered tools. Not only does Otter fail to capture non-AngloSaxon (Read American) accents, it delivers jibberish when live recording South Asian accents that often did not even make sense. I had to stop the recording once and abandoned it as a recording tool - reverting back to my mobile as a recorder because it just added so many hours to transcribing the old fashioned way. Finally, I was billed three times by Otter - and when they refunded, there was discrepancy in USD rate as well as losses in conversion over time. Otter, never again.

I'been using Otter since 2017. Honestly, the service is only getting worse, while the company is getting ever more disruptive and invasive. Sad to see how the company is developing. Used to only use Otter for transcriptions before and gladly had a paid subscription. WOULDN'T do that now!!!

Major privacy concerns with Otter Ai. I signed up to read meeting notes taken by another individual, and without me actually requesting it the server was joining meetings in my name and doing note taking, sending reminder emails to other contacts in my name. All of this not requested by me! When I cancelled my account, I continued to receive emails and notifications from them. I’ve heard other medical professionals also say they have had significant privacy concerns with Otter Ai.