Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Elizabeth N.
I paid for a subscription with Otter by mistake. When I sent Otter an email three days later, explaining this, Julia immediately sent me a refund. I appreciate the goodwill this shows.
Response from Otter.aiOct 2, 2026
We're delighted Julia left such a strong impression on you. Thanks for taking the time to share this, we'll pass it along.
Hang
I accidentally placed duplicate orders for two services. Morgen helped me resolve this issue promptly, and also clearly reminded me which services would be affected after I cancel one of the subscriptions. Thank you so much for your great support.
Response from Otter.aiOct 2, 2026
We're happy to hear that Morgen took great care of you! Thank you for sharing your experience and recognizing her work.
Sarah Q.
Customer service was prompt in handling my issue.
Response from Otter.aiOct 2, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
Mavi A.
Hubo un error con un pago , me contacte y rápidamente se pudo solucionar .
Response from Otter.aiOct 2, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out. ¡Gracias por tu reseña! Nos alegra saber que nuestro equipo de soporte pudo ayudarte rápidamente. Si surge cualquier otra cosa, no dudes en contactarnos.
Alexy N.
I had an amazing experience using this app. I would like to say I’m truly grateful to one of your support teammates Junnior Torres who helped me with a problem that I’ve faced. Excellent team! Cheerio!
Response from Otter.aiOct 2, 2026
We're happy to hear that Junnior took great care of you! Thank you for sharing your experience and recognizing their work.
Chris B.
We had a really complex export issue and Giselle from Tier 2 support made it extremely easy for us to resolve.
Response from Otter.aiOct 2, 2026
We appreciate you taking the time to highlight Giselle's support! It's wonderful to hear that they were able to answer your questions and get everything resolved.
T. R.
Response to issue was handled quickly and efficiently by Luis F Juarez.
Response from Otter.aiOct 2, 2026
Thank you for recognizing Luis! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
Kerrie
I had some issues with my accounts. Morgen was extremely helpful and really quick in coming back to me. Everything was resolved and dealt with very professionally. Great Customer Service. Thank you
Response from Otter.aiOct 1, 2026
We're happy to hear that Morgen took great care of you! Thank you for sharing your experience and recognizing their work.
